Lead Field Technician

Experience and Skills:

• IT Infrastructure Field Support
• Minimum of five (3 ) years’ experience required.
• Includes troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.

Hardware Proficiency:

• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals.
• Ability to lift/move equipment weighing up to 50Lbs.
• Some basic construction skills

Technical Knowledge:

• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activities under instruction-based activities at sites.
• Skilled in desk side support and PC break/fix, including basic administration of Windows O/S.
• A Client-specific technician certification program will be introduced during the transition.
• Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Support Capabilities:

• Smart hand support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, scanners, routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
• Ability to troubleshoot issues with systems and networks using deductive reasoning skills under ‘Smart Hands’ capability.
• Excellent written and oral communications skills with clients and management.
• Good people skills.
• Ability to work with deadlines and complete tasks on-time.
• May provide limited work direction and support to Level I technicians.

ITIL Process Awareness:

• Knowledge of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.

Independence and Team Support:

• Ability to work independently.
• Support of computer networks, as directed by a Level III technician or service desk support.
• Capable of supporting ticket handling based on client requirements.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us:

LinkedIn: https://www.linkedin.com/company/buchanan-technologies/

Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.