Assistant Property Manager

Office location is River Park Lofts in Watertown, Ma. Properties this position is responsible for are located in Cambridge and Boston.

Position Summary

The Assistant Property Manager is responsible for providing tenant relations and
administrative assistance to the Property Manager for the residential tenants at 2 properties in our portfolio. Ideal candidate should be able to prioritize and make sound decisions as well as being able to multi-task. This position requires travel to both properties to meet tenants for move in/move out needs, as well as other duties dictated by the Property Manager. From time to time additional hours will be expected during busy season to include nights and weekends. Must have valid drivers license as well as reliable transportation.

Essential Duties and Responsibilities

Accounting

• Maintain accurate resident records: on a daily basis updates all rent checks, deposits and application fees received from residents. As well as issue appropriate notices when necessary, such as: late payments, eviction notices, returned check memos, etc.
• Collect and deposit laundry coins monthly.
• Assist vendor/contractor communications concerning billing as well as obtaining and filing of COI’s & W-9s.
• Preparing and processing detailed account statements and charge back invoices for tenants.
• Responsibility to maintain accurate records for all transactions (i.e. rent rolls, delinquency reports, purchase orders, etc.).
• Perform other related duties as assigned.

Administrative

• Assist Property Manager in maintaining efficient tenant relations and ensuring tenant satisfaction but dealing with all concerns and request on a timely basis.
• Answers and handles incoming office calls from prospective new residents, current residents, vendors/suppliers, etc.
• Organizes and files all applicable inspection/work orders/work acknowledgement reports, leases and paperwork.
• Confirm all leases and corresponding paperwork are completed and input into property management software accurately and on a timely basis.
• Ensure current resident/commercial tenant files are properly maintained.
• Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency, etc.).
• Ensure accurate up-to-date vendor contract information.
• Perform other related duties as assigned.

Leasing

• Process tenant applications to ensure all required resident paperwork is completed such as: background and reference checks.
• Maintain key fob access and parking space assignments.
• Assist to ensure quality and quantity of market ready apartments.
• Assist to ensure property appearance and ensure repairs are noted and completed on a timely basis.
• Develop and/or implement resident retention programs (i.e. resident functions, special promotions, monthly newsletters, etc.).
• Assist new & renewal lease process and ensure all leases are up-to-date.
• Perform other related duties as assigned.

Maintenance

• Assist vendor/contractor communications concerning scheduling, and vendor relations.
• Assist/Coordinating maintenance schedule and assignments with on-site building superintendents to ensure that they work toward meeting property goals and operate within established policies and procedures.
• Accepting service request/work orders for all tenants and directing them to maintenance for prompt processing. As well as conducting follow-ups with both tenant and maintenance to ensure work is completed & recorded properly.
• Coordinating with maintenance to ensure units are prepared and ready for move-in & move-out.
• Responsible for maintaining asset, inventory, stock and supply management & information.
• Ensure that models and market ready apartments are walked and communicate any service-related needs to maintenance.
• Ensure that unsafe conditions are corrected in a timely manner.
• Perform other related duties as assigned.

Minimum Qualifications (Knowledge, Skills and Abilities)

• At least 5 years of experience in a customer service role. Real Estate or hospitality background preferred.
• Must be able to work well in a fast paced environment, be self motivated and have a sense of urgency.
• Sufficient knowledge and ability to utilize the following software: Microsoft Office, Word, Excel, Outlook, PowerPoint.
• Ability to effectively listen and respond to internal and external requests and/or concerns.
• Must possess the following strengths: high energy, organized, entrepreneurial spirit, motivational, proven, effective communicator, effective in providing exceptional customer service
• Clear, concise written and verbal communication skills in English

Education Requirements

• High School Diploma or equivalent required. College degree in Business or a related field is preferred

Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

While performing the duties of this position, the employee is regularly required to talk and to hear. The employee frequently is required to use hands and fingers, handle, and feel objects, tools or controls. The employee is required to stand; to walk; to sit; to reach with hands and arms; to climb and balance; and stoop, kneel, crouch, and crawl.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

- Company paid health and dental insurance for individual full time employees.

- 401K with company contribution.

- Paid time off

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Watertown, MA 02471: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Tenant relations: 5 years (Preferred)

Work Location: In person