Job Description: Service Manager

About Buckner HeavyLift Cranes

Buckner HeavyLift Crane’s mission is to provide safe, logical & experienced solutions to complex and demanding projects within the heavy lift crane rental industry. Founded over 75 years ago in 1947, Buckner continues to be led by members of the company’s founding family and has a strong reputation for integrity in the industry.

The Buckner culture is very community oriented with a focus on employees’ health, wellness and balanced lifestyles. Buckner is a unique force within the traditional construction industry offering a state-of-the-art campus in Graham, NC and top of the line benefits to our employees. Our team is focused on nurturing talent and creating a progressive atmosphere that inspires our team to continue being the best at what they do.

Summary/Objective

This position will work within the Buckner Heavylift Crane Service Division, which is responsible for the daily service of our fleet of cranes on the customers' job sites. This position will focus on supporting our customers and Buckner’s service and maintenance groups to ensure that all information is timely, accurate and transparent inside of service software. This position requires excellent customer service skills, extreme attention to detail, and an understanding of the importance of accurate and timely work.

Job Functions:

· Extreme patience, pleasant, and professional attitude towards interoffice personnel, field personnel, customers, and third-party vendors that are used (mainly during intense/stressful moments).

· Be able to notice disputable charges/problems with invoices.

· Have a better than normal working knowledge of the machines associated with our company.

· Ability to read, understand, and relay information, to its simplest aspect, pertaining to crane specific documents (load charts, schematics, operational books, etc.).

· Ability to clearly express thoughts, concerns, and actions in written and verbal forms.

· Extremely detailed in relaying information and information being received to clearly understand problems or concerns with equipment via phone, email, or video conferencing.

· Must be highly detail oriented with the ability to document small updates and granular details.

· Efficiently operate computer, cell phone, tablet, and their programs. Must have experience working with digital related programs and be comfortable working primarily on a phone and computer.

· Ability to manage multiple mechanics for execution of required services and repairs to maintain a “job ready” fleet.

· Be resourceful to obtain all necessary information needed to complete assigned tasks, including documents, outside/third-party/manufacturers, co-workers, etc.

· Must have high levels of communication skills and a strong sense of teamwork.

· Must be comfortable with public speaking and have strong interpersonal skills.

· Must be organized and able to input/obtain written documentation for conversations, problems, issues, concerns, etc. to withhold accurate information and order of events.

· Ability to recognize flaws/inconvenient engineering and provide possible suggestions on improvements.

· Ability to make sound, stern, and reputable decisions involving coworkers, 3rd party vendors, and customers.

· Effectively contribute content/topics to meetings, gatherings, billing documents, etc.

· Responsible to complete assigned day-to-day office and administrative type duties.

· This position is to maintain contact with all office, customers, and field personnel outside normal business hours as needed and is to be expected.

· Must be open to constructive feedback and consistent communication with management team.

· Must have a strong can-do attitude and the desire to see every task through to completion.

Physical Functions:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk or hear.

· The employee frequently is required to sit at a desk; stand for extended periods of time; walk in finished and unfinished environments; use hands and fingers, handle or feel; and reach with hands and arms.

· The employee is required to climb on equipment.

· The ability to travel is required, both in the form of being able to drive for an extended period, as well as air travel.

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Education & Experience:

· 5 Years of experience with Liebherr cranes

· Previous management experience is required.

· Outstanding personal and communication skills.

· Ability to work within a fast-paced changing environment.

· Team Player with positive attitude.

· Knowledge of Microsoft Office and windows operating systems.

· Experience with Salesforce or other CRM System considered a plus.

· Bachelor's degree in a technical or business discipline or equivalent experience in a related field is considered a plus.

Work Location:

· Location TBD

· Based M-F in the Graham, NC office

Full Time Benefits (waiting period may apply):

· 401(k) and matching

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Disability Insurance

· Flexible Spending Account

· Life Insurance

· Paid Time Off

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person