You haven't searched anything yet.
Join one of the Fastest Growing Lease Purchase / Rent to Own Company in America – Buddy’s Home Furnishings is the third largest Rent-To-Own (“RTO”) furniture, appliance, electronic and computer provider in the United States. Over the past five years, Buddy’s has aggressively expanded its footprint by adding new company-owned and franchised stores outside of its home area. Currently, Buddy’s has more than 300 locations operating in the U.S. and Guam. The Company plans to continue this rapid growth over the next several years by opening new company-owned stores, acquiring independently operated RTO stores and franchising stores.This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines available for particular problems, there may not be existing procedures or instructions for those problems. The incumbent is on their own in solving problems and determining satisfactory solutions. Ability to work independently or in a team setting is necessary.Salary: $17.00 - $18.00 per hour* Effectively, professionally, and respectfully supports the end user client community.* Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues, networking issues and resolving difficulties with Versirent.* Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with Tier 2-3 staff when necessary.* Records required customer and problem information in the OTRS Call Ticket System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.* Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution upon approval to elevate from those groups.* Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.* Works on Tier 1 related projects as assigned by supervisor.Prior experience as help desk, IT support, technical support, support technician, Support Specialist, Customer Service Representative, Field Service Technician, Application Support Analyst and experience with systems such as Zendesk, Salesforce, Jira, Zoho, Freshdesk, help scout, and other call tracking system is highly desirable.
Requirements/Responsibilities
* Must be able to learn and support new and fast-changing technologies.* Excellent interpersonal skills.* Good work habits under pressure.* Familiarity with a wide range of standard office automation products is a must.* High energy level.* Detail oriented.* Must have a good command of the English language in order to provide effective phone, desk-side, and email support.Prior experience as help desk, IT support, technical support, support technician, Support Specialist, Customer Service Representative, Field Service Technician, Application Support Analyst and experience with systems such as Zendesk, Salesforce, Jira, Zoho, Freshdesk, help scout, and other call tracking system is highly desirable. Buddy's Home Furnishings is an Equal Opportunity Employer and a Drug Free Workplace.
Full Time
$59k-74k (estimate)
06/20/2024
08/18/2024
buddyshomefurnishing.com
Tampa, FL
<25
The job skills required for Help Desk Technician include Help Desk, IT Support, Troubleshooting, Customer Service, Technical Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.