Description

Description 

The Clinical Support Specialist will work closely with patients who have various behavioral problems, such as substance abuse and various co-occurring disorders. In this position, the Clinical Support Specialist will be working alongside the patient throughout multiple levels of care.

Duties and Responsibilities 

• Provides exceptional customer service through empathetic and ethical behaviors. 

• Provides treatment that promotes patient dignity, independence, individuality, strengths, privacy, and choice. 

• Recognize obvious symptoms of mental disorder or substance use disorder. 

• Protect and maintain the confidentiality of patient records and information. 

• Recognize, prevent, and respond to a situation in which a patient may be a danger to self or others, behaves in an aggressive or destructive manner, may be experiencing a crisis situation, or may be experiencing a medical emergency. 

• Performs intake assessment, including urine drug screen, pregnancy test, Fentanyl dip test, BAL test. 

• Performs body searches and skin audits, in addition to property search, property handling and documentation. 

• Develops, implements, and contributes to patient treatment plan. 

• Verifies patient demographic information and medical insurance information upon admission and at entry to different levels of care. 

• Maintains consistent communication with the referral source(s) and Buena Vista treatment team regarding pertinent admission information via the designated organizational platforms.

• Completes all admissions paperwork within the EMR and maintains data integrity as well as log inventory, property/body search and collect UA samples.

• Primarily completes the Biopsychosocial assessment, GAD7, PHQ9, and ASAM assessment within the Electronic Medical Records system within 24 hours of patient's admission. May also complete BPS updates through patient stay. 

• Keeps patients safe by following safety policies, procedures, and regulations, and submits incident reports per policy. 

• Protects organization reputation by keeping information confidential and demonstrating consistent professionalism. 

• Remain fully coordinated with the Detox, RTC, and Outpatient Clinicians throughout all activities occurring within the structured programming. 

• Conduct psycho-educational groups in collaboration with treatment team 

• Focus all activities upon reducing risk factors, identifying symptoms of substance misuse/mental health issues and help patients to successfully connect with the appropriate resources. 

• Coordinate all activities with other Behavioral Health staff members and providers. 

• Complete documentation within patient records in a timely fashion (within 24 hours of service delivery) 

• Takes necessary steps to remain compliant with HIPAA and all confidentiality and professional standards, without exception. 

• Monitor group dynamics and provide appropriate psycho-educational material to match patient need. 

• Performs other special projects and duties as assigned. 

Qualifications

Minimum Qualifications and Education:

• HS Diploma or a GED with 2 years of full time Behavioral Health work experience (preferred) 

OR 

• Associate’s Degree and at least 2 years of full time Behavioral Health work experience 

OR 

• Bachelor’s degree or higher in a field related to Behavioral Health 

• Required: Level One Fingerprint Clearance Card prior to hire 

• Food Handler's Card preferred

• CPR, CPI and First Aid certifications

If candidate self discloses in sobriety – Buena Vista requires 1 year of continuous sobriety. 

Physical Requirements 

• Requires sitting and standing associated with a normal office environment. 

• Manual dexterity using computer keyboard. 

• Requires prolonged sitting, standing, frequent bending, stooping, or stretching. 

• Some lifting may be required. 

• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required. 

• Requires occasional use of fax machines, telephones, copiers, and other office equipment. 

• Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds