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Description
Summary of Duties
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.
Position Purpose
To provide accurate, efficient, and courteous cashier services to guests.
Knowledge, Skills, and Abilities
· Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction.
· Make changes for guests and exchange casino tokens, or redeem coupons as needed.
· Maintain a zero-balance cash drawer at the end of each shift.
· Prepare and forward all paperwork to accounting in a timely manner.
· Learn the duties and responsibilities of the vault clerk in order to perform vault services for guests and employees.
· Become knowledgeable of and perform all duties in compliance with Title 31 regulations and departmental procedures.
· Report all variances to the shift supervisor.
· Promptly and tactfully respond to guest requests and complaints, communicate all guest complaints and suggestions to the Lead Guest Services Representative.
· Responsible for securing and maintaining monies and other items of cash value.
· Be familiar with casino events and promotions in order to accurately inform guests.
· Comply with tip reporting procedures.
· Obtain and maintain a gaming license.
· Perform other duties as assigned.
Requirements
Education/Qualifications
· Must be at least 18 years old.
· High school diploma or equivalent required.
· Computer skills required.
· Previous cash handling and customer service experience preferred.
Licensing
· Must be able to obtain and maintain the required Gaming License
Work Requirements
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
Full Time
$26k-34k (estimate)
02/16/2024
07/02/2024
buffalorun.com
MIAMI, OK
50 - 100
2004
STEPHEN BASHORE
$10M - $50M
Buffalo Run Casino & Resort is a hospitality company based out of 1366 N HWY 69A, Miami, Oklahoma, United States.
The job skills required for Guest Services Representative: PT include Customer Service, Problem Solving, Guest Service, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative: PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative: PT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative: PT positions, which can be used as a reference in future career path planning. As a Guest Services Representative: PT, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative: PT. You can explore the career advancement for a Guest Services Representative: PT below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
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Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
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They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
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Verifying guest details upon arrival and allocating guest rooms.
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The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.