Retail Operations Supervisor (ROS)

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Retail

Reports to: Retail Operations Manager (ROM)

Work Schedule: May require additional hours not scheduled; must be flexible

Job Type: Regular

FLSA Status: Non-Exempt

Other Information: 50% Salary 50% Commission

Job Description 

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the ROS is to manage the distribution and merchandising functions in the assigned area, market segment, or stores, including supervision of assigned employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential Functions

• Regular and timely attendance is an essential function of this position. Position isrequired to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. May require travel. May be required to be on-call.
• Managing the delivery and merchandising function.
• Supervising the assigned employees.
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.
• Establish and monitor all operations and objectives through the efficient use of our total retail route operation system.
• Communicate all transshipping activity in accordance to Company Policy and Procedures.
• Take ownership of the Core Values to ensure the group's success.
• Communicate with the RSM/ADC/ROM all new account opportunities.
• Notify RSM/ADC/ROM of any change to an existing account, including ownership or closure, etc.
• Properly complete all required paperwork to Company Policy and timeline.
• Ensure subordinates monitor all assigned accounts for CDA compliance.
• Ensure employee-partners know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual business needs.
• Ensure employee-partners deliver-in all current and future products, including all brands and packages distributed by the Buffalo Rock Company following the Merchandising Standards.
• Ensure employee-partners continuously seek authorization and full distribution for all current and future products distributed by the Buffalo Rock Company.
• Ensure employee-partners communicate daily any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Ensure that all marketing programs with assigned /selected accounts are implemented and maintained, and report and remedy any non-compliance under the Merchandising Standards.
• Support the attainment of Strategic Execution Objectives.
• Maintain required Buffalo Rock Merchandising Standards goals per account.
• Execute and achieve all program key objectives.
• Ensure employee-partners properly rotate all products in accordance with the Buffalo Rock Merchandising Standards criteria.
• Monitor all accounts to ensure proper service based on Franchise Policy for service frequency and compliance with the Merchandising Standards.
• Facilitate the on-the-job training for new employee-partners and the on-going training for veteran employee-partners, and ensure all assigned employee-partners are kept trained and updated on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Franchise, and Corporate Security Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.
• Must cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed.
• Assist in store resets, running Hot Shots, building displays, and making bulk deliveries, when needed.
• Develop and maintain positive professional customer relationships. Communicate with key accounts weekly/biweekly.
• Regularly review relevant existing policies/procedures for possible change.
• Complete all required paperwork to Company policy and timeline.
• Using company guidelines develop, deliver, communicate and monitor all assigned accounts for compliance (internally and externally).
• Achieve and monitor all metrics and delivery objectives.
• Achieve and monitor all account program key objectives.
• Assist with resets and new store openings
• Coordinate equipment needs, equipment placements and point-of- purchase needs with General Sales Manager.
• Assist with weekly forecasting to achieve company standards.
• Participate and contribute to the franchise’s “Strategic Planning” process and monitor to ensure all assigned plans are implemented and achieved.
• Ensure collection of pallets and trays, including pallets and trays that belong to third parties.
• Ensure that every reasonable precaution is taken to protect self, employee-partners, customers, customer property, and is responsible for all Buffalo Rock equipment, racks, venders, and coolers whether the account is open or closed.
• Ensure that all accounts of the assigned employee-partners requiring “weekend and holiday” merchandising are serviced adequately, either by assigned employee-partners or assigned Sales Support employee-partner based on the franchise’s established rotation.
• Ensure that all assigned employee-partners keep all forms of communication turned in in accordance with department guidelines.
• Review customer call-in reports daily and address any issues promptly with the customer and the employee-partners.
• Ensure that all Delivery trucks are inventoried correctly at both check out and check in, and that the corresponding correct count is reflected on both the inventory sheet and the hand-held computer (if applicable).
• Know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company information pertinent to mutual business needs.
• Ensure that all marketing programs with assigned /selected accounts are implemented and maintained, and report and remedy any non-compliance under the Merchandising Standards.
• Assist with the collection of any missing invoices, or DSDs, and in the collection of any overdue account balances and bad check payments.
• Adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• Responsible for following SOP on meeting schedule and guidelines (i.e. weekly, monthly and quarterly) as directed.
• Coach, train, develop and assist employee-partners in accomplishing their assigned goals and responsibilities.
• Conduct periodic performance reviews with employee-partners.
• Ensure all assigned employee-partners service their assigned routes daily, and in the event of their absence make sure the route is worked.
• Ensure all accounts serviced by the assigned employee-partners have received their scheduled delivery before the end of scheduled business day and/or week.
• Ensure all assigned employee-partners report to work daily and on time in accordance with department guidelines.
• Understand and use when needed the counseling and progressive discipline as outlined in the Company Policy Manual.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Required to work any special events or other events associated with the Buffalo Rock Company or the franchise.
• Perform all other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”
• Live Buffalo Rock’s Core Values:

oCommitted to serving our communities.

oCustomer success drives our success.

oIntegrity matters.

oObsessed with continuous improvement.

oWe care for each other.

oWin the day.

Competencies

·Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

·Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·Coordination- Adjusting actions in relation to others' actions.

·Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

·Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

·Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

·Mathematics - Using mathematics to solve problems.

·Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

·Reading Comprehension- Understanding written sentences and paragraphs in work related documents.

·Speaking- Talking to others to convey information effectively.

·Writing- Communicating effectively in writing as appropriate for the needs of the audience.

·Instructing - Teaching others how to do something.

·Persuasion - Persuading others to change their minds or behavior.

·Service Orientation- Actively looking for ways to help people.

·Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Supervisory responsibilities

Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations regarding changes in status.

Work environment

·In an Enclosed Vehicle or Equipment

·Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Required education and experience

• Education: High School Diploma or General Education Degree (GED); Required.
• Computer Skills: Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDrive
• Experience: At least 3 plus years of Sales and Management Experience (or management approval): Required
• Certifications and Licenses:

-Valid state Class A CDL driver license, for state of residence, with a good driving record; Required.

Tools and Technology

Tools- Telephones, scanners, desktop/laptop computers

Technology- Software: ViP, TCP Scheduling Software, Motus

Knowledge

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________