At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a strategic and inspirational Administrator, International Business Development to join our dynamic team.

The Administrator, International Business Development is integral to our organization's global franchising strategy. By providing administrative, communication, and operational support this role ensures that our international ventures thrive and succeed.

Responsibilities:

• Ongoing coordinate with international teams and various departments
• Gather financial reports from international franchisees and partners
• Troubleshoot and handle all IT requests related to international operations and franchisees
• Manage franchise team accounts and oversee lifecycle activities
• Update and maintain selected systems supporting international franchisees and partners
• Ensure thorough completion of all Franchisee site and pop-up requests
• Compile and distribute a weekly international business review
• Aid in developing presentations and international projects
• Collaborate to develop and document effective processes
• Manage and respond to international franchise inquiries promptly

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, International Business, or related field
• 1-2 years of experience working within an office environment, working with international teams or international offices required
• Experience with Microsoft Service Cloud – Power BI
• Exceptional written and verbal communication skills 
• Proficiency in Microsoft Word, Publisher, Excel, and PowerPoint required

Preferred Qualifications:

• 3 years of experience working with international teams or international offices

Behavioral Traits for Success:

• High standards of quality and accuracy
• A “How can I help Attitude”
• Accurate and timely communication
• Strong commitment to tasks and commitments
• Communicates in a factual, polite, and professional manner, providing specific and knowledgeable details

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Corporate Office located St. Louis, MO
• Flexible work schedule

Your Performance Will Be Measured On:

• Capacity to serve as a liaison between operations and franchisees
• Accuracy and timely work completion
• Effective use of data & analytics
• Clear & open communication within all projects
• Stakeholder feedback