Description

JOB SUMMARY:

GL Claims Specialist is responsible for the investigation, evaluation and settlement of the most complex General Liability claims. Ensures a quality technical product and delivery of quality customer service.

ESSENTIAL JOB DUTIES

• Manage caseload of general liability/construction defect matters in multiple jurisdictions through effective claim techniques
• Investigate and analyze coverage; make coverage determinations; draft coverage correspondence; effectively communicate coverage determinations to policyholders and other stakeholders with minimal supervision or oversight.
• Conduct investigation throughout all aspects of the claims process.
• Establish timely reserves within authority and re-evaluate throughout the life of the claim
• Determine liability, evaluate exposure, and negotiate claims to resolution.
• Identify and enforce risk transfer opportunities to co-carriers of the named insured and for carriers of subcontractors with contractual indemnity and additional insured obligations.
• Maintain accurate documentation/information in claim file.
• Proactively drive litigation toward resolution.
• Prepare timely, concise reports
• Help control costs involving vendor utilization
• Negotiate and settle claims within authority
• Foster a professional rapport with clients and claimants to effectively resolve issues
• Effectively communicate with internal partners such as underwriting and auditing/compliance in addition to external claimants, counsel, vendors and insureds.
• Meet expected quality performance guidelines
• Attend hearings, pre-trial settlements, conferences, trials, etc., as required

ESSENTIAL JOB REQUIREMENTS, EDUCATION and WORK EXPERIENCE

• Bachelor's degree from an accredited college or university; or equivalent education and experience in Insurance or other related fields
• Minimum of 10 years handling general liability claims.
• Minimum of 5 years handling construction defect claims.
• Proficient with Word, Excel and Outlook.
• Current P&C adjuster License, ability to be licensed in GA, FL, SC, CO, and TX
• Knowledge of Construction Defect laws, rules and regulations
• Strong analytical, decision making and negotiation skills
• Self-motivated, flexible and have the ability to work with minimal supervision
• Strong customer service, problem solving, interpersonal and organizational skills
• Strong verbal and written communication skills
• Ability to learn new software systems and programs
• Ability to multi-task, plan and focus on detail
• Ability to maintain the highest level of confidentiality
• Ability to positively interact with internal and external customers
• Computer literate; advanced Microsoft Office skills

NORMAL WORK ENVIRONMENT & PHYSICAL EXPECTATIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office environment
• General sedentary work

NOTE: The information listed above is not intended to be construed as an employment contract, nor is it intended to state or imply an exhaustive list of duties to be performed by this employee or by this job title. Every employee at every level of the company is expected to perform additional duties or tasks as required by business need and requested by their Supervisor/Manager.

Qualifications