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Job Title: Account Manager
Compensation:$60,000 - $70,000 Salary Potential Bonus Opportunity
The Job:
The Account Manager (AM) plays a critical role in ensuring the satisfaction and retention of Buildertrends small-and-medium-sized business (SMB) accounts. One of the key responsibilities is to establish strong relationships with clients, understanding their needs, and aligning the companys core platform and services to meet those requirements. AMs act as advocates for our customers within the organization, serving as a bridge between the customer and various departments such as sales, marketing, and product development. You work proactively to identify potential issues, address concerns, and provide solutions that enhance the overall customer experience. Through effective communication and a deep understanding of the customers goals, the Account Manager aims to drive customer loyalty, prevent churn, drive revenue, and contribute to the long-term success of both the customer and Buildertrend.
In addition to relationship building, the Account Manager will collaborate with customers to help them maximize the value derived from Buildertrends core platform and service offerings. This involves providing guidance on best practices offering discovery calls, training sessions, strategic business reviews and ensuring that customers have the necessary resources to achieve their desired outcomes. AMs will analyze customer usage data, health scores, and feedback to identify opportunities for improvement or upselling additional features or cross selling services that align with the customers evolving needs, Ultimately, the role of an Account Manager is multifaceted, encompassing elements of customer service, account management, training, and strategic consulting to create a positive and mutually beneficial partnership between Buildertrend and its customers.
What You Will Do:
Who You Are and What You Need:
We Are Giving You:
Who We Are:
Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we know what builders need: To work simpler, see more growth and calm the chaos in their business. Thats why we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds. Come be a part of the fun and challenging environment.
If you want to learn more about us, check out:https://buildertrend.com/about/
Working at Buildertrend:
At Buildertrend, we fully recognize that we all work so we can live better liveswe appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life. Come be a part of the fun and challenging environment!
#LI-ONSITE
Full Time
IT Outsourcing & Consulting
$88k-118k (estimate)
07/31/2024
08/15/2024
buildertrend.com
OMAHA, NE
500 - 1,000
2006
Private
DAN HOUGHTON
$10M - $50M
IT Outsourcing & Consulting
Buildertrend develops a cloud-based platform that provides construction management solutions for home builders and specialty contractors.
The job skills required for Account Manager include Customer Service, Customer Success, Account Management, Leadership, Problem Solving, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Executive, Sr. - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.