Foley Equipment

CMSDC Service Shop Manager

Valley Center, KS 67147

If you enjoy taking care of customers and leading a team, consider joining us as a CMSDC Service Shop Manager. You will be directly involved in effectively developing and managing service operations in a manner that promotes Customer Satisfaction, Market Dominance and Profitability.

Job duties :

• Learn, understand and support the culture and philosophy of how the service department handles business, customer interaction, resolving customer disputes, quoting, pricing philosophies, and employee management
• Manage the day to day transactions, staffing and tooling to promote maximum asset utilization by scheduling and dispatching technicians to ensure smooth and timely repair progression
• As work load requires, assist with and / or perform technician duties to include repairs, diagnoses, remove & install, write service reports, and other related duties
• Ensure timely and accurate invoice processing, employee time posting and reviews, parts orders, service letter completions, quotes, and customer follow-up
• Use service department reports to effectively manage within defined expectations
• Develop and manage workforce to ensure quality work progression and employee growth and satisfaction
• Assist in determining warranty and goodwill decisions
• Communicate and follow up with customers to identify their needs and ways that Foley Equipment can support those needs
• Make and communicate critical decisions consistently with leadership
• Maintain and instill in your staff high levels of integrity, quality, urgency and teamwork
• Complete all necessary documentation and follow up as required in a timely, orderly manner
• Work with internal customers in a supportive and productive way in support of the goals of the company and not just the individual department
• Maintain shop, tools, and equipment to promote a clean and safe environment
• Participate in the on-call rotation
• Experience working in a shop department
• High school diploma or equivalent
• Excellent communication and customer service experience
• Proficient computer skills
• Proven track record of positive employee relations and staff development
• Competitive pay
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, Parental Leave
• Family owned company where youre more than just another employee
Less than 1 hour ago