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Network and Voice Operations Specialist
Temporary to Permanent Position
Location: HQ - Onsite Only
Role Overview:
This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.
Responsibilities:
- Network Management: Oversee and manage the functionality and efficiency of our network systems using Cisco switches and SolarWinds monitoring.
- Voice Communications: Handle setup and maintenance of Cisco Unified Communications Manager functions including call forwarding, hunt groups, and voice account setups.
- Vendor Interaction: Manage relationships with voice/data carriers and vendors, ensuring effective communication and service delivery.
- Hot Cuts and Circuit Turn-Ups: Execute critical transitions and upgrades without service interruptions.
- Documentation: Utilize Visio and PowerPoint to document system configurations and operations clearly and accurately.
- End-User Support: Provide first-line communication with branch personnel, addressing and resolving issues escalated from end users or the helpdesk.
- Team Collaboration: Work closely with other team members to ensure knowledge transfer and continuity of operations.
Requirements:
- Experience in managing Cisco network environments, with specific knowledge of Cisco switches.
- Proficient with Cisco Unified Communications Manager (CUCM) and its functionalities.
- Familiarity with SolarWinds software is a significant advantage.
- Strong capabilities in system documentation tools such as Visio and PowerPoint.
- Excellent communication skills with experience in customer-facing roles.
- Ability to handle multiple tasks simultaneously and adapt to changing priorities.
Work Conditions:
- This is a full-time, on-site position requiring the candidate to be present at the office every day.
- Initial temporary term of three months, with the possibility of transition to permanent based on performance and operational requirements.
Full Time
$83k-103k (estimate)
09/09/2024
09/26/2024
The following is the career advancement route for Network Operations Center Technician positions, which can be used as a reference in future career path planning. As a Network Operations Center Technician, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Operations Center Technician. You can explore the career advancement for a Network Operations Center Technician below and select your interested title to get hiring information.