At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers. By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. About the role As a Credit Risk Officer, you will support our commercial team and customers through the processing of new credit applications across Australia and New Zealand. Working within a team, you will manage a high volume of incoming calls and email enquiries from our customers, both internal and external. You’ll be fully supported whilst learning and provided with full training so you can succeed in the position. What's involved: Undertake administrative tasks for new applications, such as interpreting and assessing online credit reports, document management and ensuring security requirements are met Credit risk management of existing accounts for both Australia and New Zealand (Credit Limit Review Processes) Document management, reviewing and registering returned documentation as well as correctly distribution mail Phone and email support and maintaining multiple high-volume email inboxes Respond to enquiries and resolve problems concerning applications or queries for existing accounts such as credit limit increases, account changes, application troubleshooting and trade extensions Who we’re looking for You will bring a strong customer service background, coupled with the ability to work in a dynamic environment. You will be decisive and able to make assessment decisions correctly and confidently. You can quickly problem solve issues whilst remaining calm under pressure. You will be motivated, friendly, and approachable with well-developed interpersonal skills. You will enjoy working in a team environment, whilst being driven to work autonomously and effectively time manage your own work. You’ll need: Demonstrated customer service or administration experience, ideally working within a high-volume setting such as an inbound call centre Well-developed communication skills both written and verbal Ability to adapt quickly and maintain productivity in a high performing team Sound computer skills with the ability to troubleshoot through any system issues that may arise We’re here to support you. Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch. You’ll be part of a workplace where you’ll feel like you belong. There's so much on offer when you're part of our Bunnings team with benefits including: Our flexible and informal work environment which helps bring balance between work and home. Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch. Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café. 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks. The opportunity to create a real difference in your local community and environment. Join us and experience Bunnings from the other side of the counter. Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen". At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.