Position: ServiceNow Developer L2 Support

Location: Philadelphia, PA (Hybrid)

Duration: 12 Months

Please share the resume by mail aravind.r@burgeonits.net

Minimum 7 – 10 years expertise. Development expertise in ITSM, and participation in integration and migrations projects.

Extensive background in Support activities.

Resource who has worked on support engagements

• Prior experience and understanding on ServiceNow development and integrations for ITSM module.

• Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts

• Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.

• Maintained production instances and non-production instances.

• Supported many teams on reviewing the code and configuration changes and deploying them to production instances.

• Experience with ServiceNow issues analysis and fixing for ITSM modules.

• Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.

• Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.

• Work with a solid understanding of Agile project methodologies and ITIL processes.