About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Burger King is undergoing an exciting digital transformation. An essential part of this is our kiosk ordering experience and in-restaurant technology. We are hiring a Product Manager, Kiosks & In-store Tech, to lead our efforts on continual experience improvements, as well as program expansion. Reporting to the In-Store Technology Senior Product Manager, this role will be pivotal in managing the kiosk program roadmap and working closely with kiosk & technology vendors.
You will be responsible for shaping the vision, strategy, and execution of a roadmap while maintaining the Guest Experience at the center of all initiatives. You will demonstrate strategies backed by data & user research & communicate clear business cases for your projects. As a Product Manager, you will collaborate closely with cross-functional teams, including engineering, design, analytics, marketing, and operations. You will also communicate with our technology providers and franchisees, to ensure the success of our initiatives.
Responsibilities:

• Manage User Experience on the kiosk
• Collaborate in Guest Experience research
• Create and maintain a product roadmap, prioritizing features and enhancements based on business objectives, Guest needs, and valuable franchisee insights.
• Utilize analytics dashboards to understand success & areas for improvement
• Lead cross-functional initiatives, connecting with Operations, Restaurant Technology, Engineering, and Marketing
• Develop strategies to improve the experience of our In-store Guest, grounded in data, research & learnings from journey maps
• Manage partnerships with external vendors
• Contribute to franchisee committees, building relationships with franchisees and gathering valuable input on digital projects.
• Provide updates to senior leadership, including our Brand President, and our franchise advisory board

Required Skills:

• Proven experience as a Product Manager, with at least 4 years of experience working on digital products & experiences, preferably in the restaurant or technology industry.
• Bachelor's Degree, preferably in computer science, engineering, or sciences
• Ability to gather insights from data; SQL, Tableau, Amplitude or GA4
• Vendor management, including selection and contract negotiations
• Strong written and verbal communication skills
• Ability to operate effectively in both tactical and strategic capacities
• Knowledge of restaurant operations and franchise systems

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.