1 Sr. Manager, Fortress Operations, Burger King, US Job in Philadelphia, PA
Burger King is Hiring a Sr. Manager, Fortress Operations, Burger King, US Near Philadelphia, PA
Job OverviewOur Opportunity:The Sr. Manager, Fortress Operations, BK, US&C is responsible for the operational performance of restaurants in the Fortress market(s). The Sr. Manager, Fortress Operations works closely with franchise owners and their operations leadership teams to elevate the guest experience and improve operations metrics across the Fortress market(s) to reach aggressive Fortress ops and traffic targets. The Sr. Manager, Fortress Operations oversees the creation of Operations plans for each restaurant in the Fortress markets, as well as the in-restaurant deployment of such Operations plans.
Roles & Responsibilities
- Identify operational and profitability gaps in Fortress restaurants through desktop deep dives of operations metrics, as well as restaurant observation visits
- Through operational deep dives,
- create restaurant-specific operations “Revamp” plans including short/mid/long-term plans & service needs strategies to achieve desired results
- In-restaurant deployment of operations overhauls (“Restaurant Revamps”) to drive improvement in operations metrics (speed of service, Average Complaints Ratio, Training, Retention, Cleanliness, etc.)
- Creation and roll-out of market-wide operations programs (local LTO training & readiness, elevated Gold Standard Service, etc.)
- Lead restaurant-level communication efforts (i.e., newsletters)
- Track performance of operations initiatives in Fortress markets and communicate such results to internal BK LT, Franchisees, and other stakeholders
- Work hand-in-hand with BKC field and operations teams to ensure brand-wide operations standards are being met
- Bachelor's degree in business or related field required
- 5 years of operations experience in QSR, retail, food & beverage, or similar franchised industry
- Demonstrates effective communication, influencing and organizational skills
- Demonstrates high level of analytical problem solving skills
- Honesty, high integrity, personal accountability and a passion for the success of the brand, the team, and personal career growth
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Job Summary
Full Time
Restaurants & Catering Services
$88k-128k (estimate)
06/07/2024
07/05/2024
bk.com
COVINA, CA
15,000 - 50,000
1954
KEN RHODES
$50M - $200M
Restaurants & Catering Services
Related Companies
About Burger King
The year is 1954. Dave and Jim*, two budding entrepreneurs, are on a mission to re-design the perfect broiler, one that will infuse flame-grilled goodness into every burger. And that's how our brand was born. Today the Burger King Corporation, its affiliates and its franchisees collectively operate more than 17,000 restaurants in more than 100 countries and U.S. territories, serving over 11 million guests per day and theyre still coming back for that flame-grilled flavor. The Burger King brand is owned by Restaurant Brands International Inc. (RBI), which owns three of the worlds iconic quick s...ervice restaurant brands Burger King, Tim Hortons, and Popeyes Louisiana Kitchen. But we still have room to grow and thats where you come in. We need strong operations, bold marketing, and the best people around to make these brands great. And if we like what we see, theres no limit to how far you could go here. For more information and exciting career opportunities, please RBIs website at www.rbicareers.com. For more information about Burger King Corporation, please visit the companys website atwww.bk.com or follow us on Facebook and Twitter. Burger King is a registered trademark of Burger King Corporation. All rights reserved. Please visit www.bk.com for more information on Burger King Corporation trademarks. * Dave Egerton and Jim McLamore, original founders of the Burger King brand.
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