This job starts in Fall 2024.
Primary Job Duties:
To assist management in the effective running of the bar and ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism while achieving profitability in line with budget.
Duties and Responsibilities:
To take positive action to meet department objectives and targets.
To be proactive in maximizing sales and generating revenue.
To be an effective communicator with guests/clients and at all levels of the venue.
To ensure security, functionality and proper handling of company property in the department.
To ensure stock items behind the bars are always within expiration date.
To oversee cash and stock control consistently according to company policy.
To ensure guest drinks are prepared and served according to company standards.
To ensure accurate stock-takes are carried out according to company policy.
To monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction. To pay attention to detail in all aspects of the customer journey.
To take prompt action to resolve complaints according to company policy.
To build positive relationships with clients/guests to ensure customer satisfaction.
To ensure high standards of cleanliness throughout the bars.
To engage in a positive manner with all employees.
To communicate effectively with, and cooperate/ assist other departments at all levels when necessary. To attend meetings as required.
To handle cash and keys responsibly and according to company policy.
To have clear working knowledge of all company policies and operate within them at all times.
To undertake any other duties as and when required by Senior Management.