Reservations Agent

Burke Williams Day Spa – Henderson, NV 89074

• WORK FROM HOME POSITION** Upon submission of your application and resume, please specify if any of your past employment was a remote position.
• APPLICANT MUST LIVE IN NEVADA AND MUST BE ABLE TO TRAVEL TO OFFICE LOCATED IN HENDERSON/GREEN VALLEY IF AT ANYTIME NECESSARY**
  
  

Burke Williams is a world-class urban day spa with eleven luxurious locations throughout California. Our superior Guest Services Reservations team is located in Henderson, Nevada. Are you enthusiastic? Do you enjoy helping people? Would you like to work with a dynamic team of professionals? This just might be the perfect job for you!

WHY JOIN BURKE WILLIAMS?

• Work in the comfort of your own home
• Receive competitive compensation plus additional incentives.
• Enjoy a world-class wellness program including chiropractic care and massage.
• Have medical, dental and vision benefits, plus a 401(k) retirement plan.
• Look forward to annual reviews and raises, even joining our management team.
  
  

About Us

• We are a family-run business, we thrive on human connection.
• We don’t just talk diversity, we live it.
• We are community focused.
  
  

WHAT MAKES A BURKE WILLIAMS RESERVATION CALL CENTER TEAM MEMBER?

• A passion for customer service. As the voice of Burke Williams, you will need to be enthusiastic, detail-oriented, articulate and have a personality where your genuine warmth shines right through that phone. We strive for 5 star ratings on every call!
• A desire to learn with our initial 2-week paid training program followed by continuous training that will give you the skills to excel. You will need to be an expert in all our spa services and our computer system that manages guest reservations.
• A gift for communication. Fielding all customer service inquiries in a fast-paced team environment you will be empowered to help guests ensure they have a transformative experience at Burke Williams.
• We are currently looking for candidates that have open availability on weekends and have a flexible schedule such as working evenings, mornings and/or mid shifts.
  
  

Mandatory Qualifications

• Must have own equipment and internet service to work from home: Computer or Laptop with Windows 10 or higher (no MAC, no chrome books, Ipad, Tablets), Minimum 4GB Memory and Minimum 100GB of hard disk space, Google Chrome OR Firefox browser, Ethernet cord, Internet Service that aligns with our VOIP networking guidelines, T-MOBILE SERVICE NOT ACCEPTED (NO Hot spots/ or WIFI only)
• Any further qualifications regarding equipment compatibility will be discussed and verified upon interview.
• Must have a quiet space to perform work at home, with no background noises or distractions that would cause a poor guest experience or disruption to others within the training program.
• Must be able to have video on and audio settings on and working for live zoom training with a strong connection.
• Someone who is very comfortable learning remotely and who can navigate computer settings, browser settings, and general internet troubleshooting with minimal support.
  
  

Preferred Qualifications

• 1 year of work from home experience (positive feedback provided from this employer on how you performed working remotely)
• All interviews for the position will be conducted by phone and by Zoom**
• Paid training beginning Monday, March 10th 2025 if hired**
  
  

2-week training program via zoom with a live trainer (Training schedule is: Monday-Friday 8:30am- 5:00p)

• After training is complete the schedule will change to a permanent schedule (schedules do not fluctuate weekly) You must have a flexible schedule, that includes weekends, to be considered. We will be offering full time schedules at 32 hrs a week.
  
  

Benefits

• $16.00/hour incentives and yearly increases!
• F/T positions available (32 hrs per week)
• Medical Insurance after 60 days of employment
• PTO* (some restrictions apply)
  
  

This call center reservationist position will require that you stand, sit, or walk for an extended period of time; grasp, turn, type >35wpm and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. You must be able to perform these and other reasonable job duties as requested by managers.

At Burke Williams, we don't just accept differences-we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and/or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.