97 Customer Care Representative Jobs in Milwaukee, WI
Burkhardt Heating & Cooling is Hiring a Customer Care Representative Near Milwaukee, WI
Second line responder to customers’ requests, service needs, and coordinate resolutions to all issues that arise within 24 business hours. This position will extend our customer care by being friendly, professional, and maintain record of resolutions.
Job Duties:
- ServiceTitan competency (PLUS)
- Ability to make 150 inbound and outbound calls collectively a day.
- Tracking happy calls completed, and marketing trends
- Maintaining customer records
- Answering phones and directing to the corresponding department
- Ability to dispatch and schedule following the scheduling rules
- Administrative duties as assigned
- Monitors emails for new submissions of service and follows it until a job is booked or the dispatchers have attempted contact
- Verify reviews on ServiceTitan marketing
- Keep track of reviews for employee spiff program
- Respond to all reviews and escalate to the correlating departments
- Review dispatch board daily
Skills and Knowledge:
- Proficient in Microsoft Office suite
- Clear, professional, and empathetic customer service communication via phone, email, and text
- Excellent organization
- Ability to be sitting at a desk for 8 hours a day .
Schedule:
- Full-time Monday to Friday, 8:00 AM to 4:30 PM
- Wisconsin weather may adjust these hours*
- May be approved for overtime by corresponding manager
Requirements:
- High school or equivalent
- Able to pass a background and MVR check
Job Summary
Full Time
$37k-46k (estimate)
03/28/2024
07/21/2024
The job skills required for Customer Care Representative include Customer Service, Scheduling, Microsoft Office, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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