Job description

Where Inspiration and Initiative intersect with Opportunity & Growth.

Burns & McBride has been providing quality heating and cooling solutions for your family for generations. Since 1949, Burns & McBride has been meeting the heating, ventilation, and air conditioning (HVAC) comfort needs of our community. Implementing our distinguished heating and cooling solutions throughout the years, Burns & McBride is devoted to ensuring your home is always comfortable and secure.

Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.

We like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business! Sila has nearly 40 locations servicing the Northeast corridor with 1800 customer-centric professionals.

Service Coordinator

The Service Coordinator is responsible for coordinating and scheduling a team of HVAC service technicians in a fast-paced service organization in the home services industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company’s daily priorities are achieved.

Responsibilities include the following:

• Daily scheduling of HVAC service technicians
• Work directly with Service Manager to ensure proper job process adherence
• Conduct service job costing and maintain service pricebook
• Direct interaction with customers in need of service
• Assist in answering inbound calls and making outbound calls to schedule service jobs as necessary
• Review service reports to ensure proper billing and field procedures
• Sort and classify service reports for entry into accounting software
• Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations and service management.

Candidates must also have the following:

• Highly organized and process driven approach
• Dedication to achieve daily goals and WIN THE DAY
• Strong team mentality and energetic personality
• Experience in a customer service role where the phrase “customer first” was practiced daily
• 3 - 5 years of customer service experience
• Bachelors degree in a business-related field preferred

Benefits include:

• Competitive salary with future bonus opportunities
• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• 401K with employer match
• Short-term and Long-term disability
• Life Insurance

Job Type: Full-time

Salary: $50,000 - $60,000

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday Weekends as needed
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Wilmington, DE

Experience:

• Dispatching: 3 years (Preferred)
• Schedule Coordination: 3 years (Preferred)
• HVAC Industry: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Inside sales: 3 years (Preferred)
• Sales Coordinator: 3 years (Preferred)

Ability to Relocate:

• New Castle, DE 19720: Relocate before starting work (Required)

Work Location: In person