Must be 18 or older to apply

Job Purpose:

The Restaurant Hostess is responsible for creating a warm and friendly atmosphere for guests, ensuring efficient seating arrangements, managing reservations, and maintaining order and cleanliness in the front-of-house area. They serve as the first point of contact for guests and provide excellent customer service to enhance the overall dining experience.

Duties and Responsibilities:

1. Guest Reception and Seating:

-Greets and welcomes guests as they arrive at the restaurant with a friendly and professional demeanor.

-Escorts guests to their designated tables and ensures efficient seating arrangements.

-Manages the waitlist and handles reservations, ensuring accurate information is recorded.

-Communicate with servers and kitchen staff to coordinate seating and ensure efficient table turnover.

2. Customer Service:

-Provides exceptional customer service by answering guest inquiries, offering menu recommendations, and addressing any concerns or issues.

-Assists guests with special needs, including elderly patrons, children, and individuals with disabilities.

-Handles guest complaints in a professional and efficient manner, seeking resolutions to ensure guest satisfaction.

-Acts as a resource for guests, providing information about the restaurant's offerings, promotions, and events.

3. Reservation Management:

-Maintains and updates the restaurant's reservation system, ensuring accuracy and efficiency.

-Confirms reservations and communicates any changes or special requests to the appropriate staff members

-Handles walk-in guests effectively and efficiently, ensuring a positive waiting experience if necessary.

4. Front-of-House Organization:

-Keeps the front-of-house area clean, tidy, and presentable at all times.

-Prepares and organizes menus, reservation books, and other necessary supplies.

-Monitors and manages the flow of guests, ensuring smooth and orderly operation.

-Assists in organizing special events or private parties, coordinating with the restaurant management.

5. Team Support and Communication:

-Works collaboratively with the host/hostess team, servers, bartenders, and other staff members to ensure seamless customer service.

-Communicates effectively and efficiently with the kitchen and waitstaff regarding seating availability, customer preferences, and any necessary coordination.

-Provide feedback and communicates any issues or concerns to the restaurant management.

Qualifications and Requirements:

-Demonstrated experience as a restaurant hostess or in a similar customer service role.

-Excellent interpersonal and communication skills, with a friendly and welcoming demeanor.

-Ability to multitask and work in a fast-paced environment, managing waiting lists and seating arrangements effectively.

-Strong organizational and problem-solving skills.

-Knowledge of reservation management systems and basic computer skills.

-Flexibility to work shifts, including evenings, weekends, and holidays.

-Familiarity with the restaurant's menu and offerings, as well as dietary accommodations.

-Proactive attitude, ensuring a positive and enjoyable dining experience for all guests.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Commute:

• Mc Caysville, GA 30555 (Preferred)

Work Location: In person