Job Description:

Job Title: Assistant Manager

Location: Joplin, MissouriEmployment Type: Full-time

Job Summary:

Are you a passionate and dedicated professional looking to make a positive impact in the lives of individuals with disabilities or barriers to employment, education, and independent living? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at as an Assistant Manager!

As an Assistant Manager, you'll assist the Manager/Director in providing quality, personnel, and fiscal management support. Our ideal candidate is passionate about supporting individuals with disabilities or barriers, has leadership experience in employment, personnel, social services or a related field, and strong communication and collaboration skills.

Joplin, Missouri offers a high quality of life, . Join us in making a difference in the lives of individuals with disabilities or barriers and advancing your career!

Position Perks & Benefits:

Annual bonuses - up to $12,000 in annual bonuses

Employee benefits package - health, dental, vision, retirement, life, & more

Paid time off - 29 days per year including vacation & holiday pay

Mileage reimbursement - company paid for work functions requiring travel

Top-notch training - initial, ongoing, comprehensive, and supportive

Career mobility - advancement opportunities/promoting from within

Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

Assist Manager/Director to create and maintain an environment in which all clients, referral sources, stakeholders and personnel are treated with dignity and respect

Assist Manager/Director to maintain quality management practices to ensure all confidentiality, CARF contractual and PFH best practices are adhered to during provision of services

Ensure programs operate with a sense of urgency maintaining best practice time frames

Monitor all clients continuing in job development beyond 90 days to ensure a staffing is scheduled to identify ongoing service needs

Monitor outcomes for clients in job placement, ensure services are meeting or exceeding placement and retention rate goals

Complete field observations of team members providing services

Review written service documentation for quality, thoroughness and substantial service language

Monitor job development contacts by reviewing job logs

Complete quality management file reviews for each service supervised

Monitor client "Profile" documentation, ensuring thorough completion and required updates

Assist Manager/Director to conduct ongoing reviews of referral and client outcome information

Meet quality expectations of referral sources

Maintain contact with referral/funding sources to promote positive relationships and program growth

Assist Manager/Director in providing supervision and support to influence team members' productivity, provision of quality services and sense of urgency

Assist Manager/Director to schedule team members and manage leave requests

Monitor the performance and productivity of each team member supervised and assist Manager/Director to develop performance goals

Assist Manager/Director to conduct annual performance evaluations of personnel

Provide and document timely orientation and on-going training of all team members

Facilitate provision of all current policies, procedures and informational materials for team members

Oversee the acceptance of referrals and coordinate team member assignments

Identify staffing pattern needs, making recommendations for and filling open positions

Post job openings, screen applicants, hire personnel and create/maintain personnel records

Ensure all team members are aware of and adhere to Health & Safety policies and procedures

Assist Manager/Director to inform team members of the Request for Change process and encourage its use

Track and report the revenue and expense information for designated service areas

Ensure appropriate billing and/or reimbursement documentation is created and entered into the associated database

Facilitate the research and solicitation of past due invoices

Maintain a flow of referrals and services sufficient to ensure the fiscal viability of the office/services

Provide direct services to clients in any capacity needed, including carrying a caseload of clients

Participate in networking, memberships and marketing activities throughout the local community, region and state

Demonstrate effective communication skills sufficient to present information, provide training and market services

Attend meetings to serve as an advocate and liaison between clients, employers, family members, referral sources and community agencies

Participate in local, service line and organizational strategic planning

Assist with identifying new sources of funding and expansion/enhancement of current services

Education and/or Experience Qualifications:

A high school diploma or equivalent certificate is required; an associate's or bachelor's degree in an applicable field such as human resources or social services from an accredited institution is preferred

One or more years of experience in a leadership role providing employment, personnel, social services or other applicable experience is preferred

Additional Qualifications:

Strong customer service skills

Skilled computer knowledge (Word, Excel, internet platforms, other electronic media)

Ability to communicate effectively and accurately in verbal and written form

Understanding of supporting individuals with disabilities and/or barriers to employment, education, and/or independent living

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Supported Living and Employment Services is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightlis top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations

4 states

19 subsidiaries and/or affiliates

5k employees