Description

Job Summary :

• Installs, maintains and services company and / or multi-vendor equipment at customer locationsin response to assigned service calls within established service level agreementtimeframes.
• Possesses basic customer service communications skills to maintain positive customerrelations.

Essential Functions / Key Responsibilities :

• Installs, maintains and services assigned equipment at customerlocations.
• Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets / exceeds establishedspecifications.
• Enlists the assistance of more experienced technicians, lead technicians, and / or technicalsupport when required to resolve complexproblems.
• Utilizes the Burroughs Process (PAIR-CPR) to deliver high-qualityservice.
• Ensures customer satisfaction by advising customers on preventative maintenanceand configurations which may impact productperformance.
• Takes responsibility for potential or desired follow-up services or problemescalation.
• Maintains parts inventory with high degree ofaccuracy.
• Maintain service keys in securemanner.

Knowledge, Skills and Abilities :

• TechnicalUnderstands and executes written and oralinstructions.Maintain basic PC skills - Capable of copying / saving files, pinging networksAbility to operate a multi-meter to measure voltage, amperage, and resistance.
• Ability to successfully complete training on electro-mechanical equipment servicedin geographicalterritory.Must have valid driver’s license and maintain approved driver status;

have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule andpoliciesAbility to operate basic hand and powertools.

• Behavioral
• BuildsTrust
• ProblemSolving
• Communications
• CustomerService
• TeamOrientation / Collaboration
• Quality Orientation / Attention toDetail

Education and Experience :

• This is an entry level position for new inexperienced Service Technicians and / or Service Technicians who have first line maintenance as their primary role, or Service Technicians who have 1-2 years of experience servicing electro- mechanicalequipment.
• Must hold a valid US driver’s license with clean Motor Vehicle Report(MVR).
• High school diploma orGED.
• Demonstrates mechanical, technical, electronicaptitude.

Physical Requirements and Working Conditions :

• The Service Technician operates in field service environment covering customer / client locations in designateddistricts.
• Client locations can include both indoor / outdoor environments where technicians can beexposed to varying weatherconditions
• Travels by car, van or public transportation to various assigned customerlocations.
• Must be able to work a flexible work schedule. Hours may include mornings, eveningsand weekends as required to meet the needs of ourcustomers.
• Overtime may be required onoccasion.
• Ability to operate and climb on a step ladder

Compensation :

For this role our hourly wage range is $18.00 to $27 : 00 depending on relevant experience.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice depending on company / client requirements.

Last updated : 2024-06-25