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Busch Vacuum Solutions is Hiring a Field Service Technician Level 2 - MHV Onsite Near Chandler, AZ
Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum Solutions has immediate direct- hire opportunities open for a Field Service Technician in Chandler, Arizona! The Field Service Technician 2 installs, inspects, troubleshoots, and maintains the company's vacuum pumps, blowers, and systems at end-user customer locations. This position’s primary responsibilities are at one semiconductor customer location; periodic support may be required at other local customer locations, as needed. The work schedule is M-F 7am-4pm. We are looking for highly motivated, autonomous, detail-oriented people that are experienced in providing outstanding customer service in dynamic environments. Qualified individuals should apply NOW for an opportunity to find out why Busch is an amazing place to work! Job Responsibilities
Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
Conduct warranty evaluations and submit all warranty-related service reports and documentation
Perform on-site equipment startup and operator training
Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management
Relay pricing information on parts, service support, or new equipment to customers when requested
Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
Be able to travel to customer site on short notice (as required)
Required Experience
3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position: Preferred
Mechanical aptitude: Required
Electrical knowledge: Preferred
Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required
Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards
Personal Qualifications
Detail and safety oriented
Outstanding customer service skills, including relationship building and good salesmanship skills
The ability to handle dynamic working environments and manage difficult situations
Excellent oral and written English communication skills
Ability to work well independently and with a team
Outstanding critical thinking and problem-solving skills
Job Requirements
Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
Must pass respirator fit test (annual retesting required)
Must be willing to maintain facial hair to a minimum for respirator fitment
Must be willing and able to utilize all required PPE
This is a remote position. Must be willing and able to travel primarily within the immediate region to service equipment at customer sites. Must be able to travel outside the region for training or customer service by way of car or air travel, as needed.
Physical Requirements
Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.
Benefits & Opportunities Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within! Work Environment
Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
Reasonable accomodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Why work for Busch Vacuum Solutions ? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch . We welcome all talents, regardless of education, age, gender, or nationality; worldwide.