47 Customer support representative Jobs in San Jose, CA
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Business Development Firm is Hiring a Customer support representative Near San Jose, CA
Are you a savvy problem-solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things Home Improvement related?
If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of the home improvement industry.
Responsibilities :
- Serve as the primary point of contact for our customers, providing top-notch support for their home improvement products and services.
- Diagnose and resolve customer inquiries and technical issues through various channels
- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
- Keep up-to-date on the latest trends and advancements in home improvement, enabling you to provide cutting-edge support to our customers.
- Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
- Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
- Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
Last updated : 2024-08-02
Job Summary
Full Time
$59k-79k (estimate)
07/13/2024
08/08/2024
The job skills required for Customer support representative include Products and Services, Customer Support, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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