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Position Summary:
The Deskside Support Analyst provides 2nd level escalation support to Frontline Managed Services (“Frontline”) and also assists IS Operations staff with day-to-day tasks when needed. The position requires a focus on customer service, technical skills and attention to detail in responding to general computing questions including, but not limited to, firm laptops/desktops, mobile devices and videoconference support. The position works with the Applications team with testing, troubleshooting, deployments, etc. and the Operations team with printer support, hardware image testing, and audio visual and remote hardware setups as needed.
Duties & Responsibilities:
Primary:
Secondary:
Qualifications:
Education: College Degree preferred.
Certificates and Licenses: ITIL Foundation 4 certification (working knowledge leveraging the framework) or similar is preferred.
Experience: A minimum of five (5) years IT experience in the legal industry in areas of hardware including laptops, desktops, digital senders and printers. Also supporting Microsoft Windows10 and IOS Operating Systems, Microsoft Office applications and iManage in a legal environment.
Skills and Abilities: Effective interpersonal, verbal and written communication skills; professionalism; integrity; strong customer service orientation; strong problem analysis and resolution skills; ability to juggle multiple tasks and work effectively within a high volume, deadline sensitive work environment; effective coaching and mentoring skills. Ability to work independently and as part of a team. Ability to organize and manage multiple priorities. Exercises sound judgment and effective decision-making skills. Flexibility, integrity, agility. Must be resourceful, detail oriented, organized and proactive to the needs of the job.
Job Specific Skills: Must be able to work effectively in a high volume, demanding, customer service oriented and deadline sensitive work environment.
Attendance: All positions require punctuality and regular in-office attendance. 100% remote candidates will not be considered.
Technological Skills: Proficiency with MS Windows10 and iOS Operating Systems, MS Office Suite, VPN and Citrix Remote connectivity. Basic understanding of local area and wide area networks.
Full Time
$83k-116k (estimate)
09/20/2023
09/12/2024
The job skills required for Deskside Support Analyst include Troubleshooting, Customer Service, Operating System, Technical Support, Help Desk, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside Support Analyst positions, which can be used as a reference in future career path planning. As a Deskside Support Analyst, it can be promoted into senior positions as a Client Technologies Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Analyst. You can explore the career advancement for a Deskside Support Analyst below and select your interested title to get hiring information.