Director of Operations

TO SUM IT UP

As the Director of Operations, you'll oversee the operational success of a variety locations within a designated territory. You'll lead a diverse team, ensuring the highest standards in customer satisfaction, car wash quality, employee training, and operational efficiency. From maintaining equipment to optimizing sales and profitability, you’ll be the driving force behind achieving both the company’s and your team’s goals.

If you’re an experienced leader with a strong background in managing large teams, optimizing performance, and delivering exceptional service, this is the role for you. As a key member of our operations team, you’ll play a pivotal role in ensuring smooth daily operations, driving revenue growth, and creating and driving a positive work environment across your diverse territory.

By partnering with and mentoring the site-level leaders that report to you, you'll ensure that every team member is aligned with our commitment to delivering industry-leading service. You'll get to know the nuances of all areas within your assigned territory, and practically apply the initiatives of our sales-driven culture to your own unique region. If you're ready to demonstrate how your leadership experience can thrive within the Mammoth culture, then this can be an exciting opportunity where to make a direct impact on the success and growth of the company.

YOU COULD BE A FIT IF YOU...

• Have proven experience in leading operations across multiple locations, preferably in a customer-focused service environment.
• Are skilled at overseeing financial performance, analyzing data, and implementing processes to drive profitability.
• Share our commitment to a sales-driven culture, and have previously led diverse teams to promote sales initiatives through superb customer service.
• Have a knack for coaching, training, and developing teams to deliver exceptional customer service and operational results.
• Are adept at resolving customer service issues and managing escalations with a focus on satisfaction.
• Have the ability to manage operational checklists, ensure compliance with policies, and maintain equipment to meet quality standards.
• Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
• Are experienced in managing the recruitment process, employee relations, and safety protocols to foster a strong, positive workplace culture.
• Are comfortable working in a fast-paced environment and can adapt to changing business needs, such as labor management during peak times.
• Have strong interpersonal and communication skills, with the ability to collaborate across teams to meet strategic goals.
• Are committed to community engagement, representing the brand and promoting our services locally.

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Worked closely with district and site managers to coach and develop team members, ensuring they provided a superior car wash experience at all times.
• Monitored financial performance across your territory, implementing operational improvements to increase revenue and profitability.
• Conducted regular facility audits, ensuring locations were in compliance with company policies and local regulations.
• Assisted with the troubleshooting of urgent issues and supported site managers in resolving operational challenges.
• Played a key role in recruitment and employee development, ensuring teams were trained and equipped to perform their best.
• Worked with HR to manage employee relations, payroll, and safety initiatives.
• Led initiatives to enhance the team’s understanding and communication of the Unlimited Program to customers, driving sales growth.
• Cultivated a safety-conscious culture across all locations, prioritizing both employee and customer safety.
• Ensured all locations maintained a "show-ready" standard, creating a welcoming and high-quality experience for all customers.

LOCATION AND HOURS

This is a full-time role reporting directly to the Senior Director of Operations. The position requires flexibility to accommodate varying operational needs, including travel between locations and oversight of peak business times. The role involves managing a geographically dispersed territory, with the potential for travel to each site as needed.