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Staff Tech, Customer Service
Location : East Syracuse, NY
Job ID : #69429
Pay Range : $19-22
GENERAL RESPONSIBILITIES :
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications.
Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include :
Provide exceptional customer support to the distributor (including parts selection and
ordering, pricing and availability, expediting delivery, dispute resolution, and limited
technical support)
via telephone, and Cases to build strong business relationships; ensure a
positive customer experience.
Typical Educational Requirements :
HS Diploma / GED
Key Qualifications :
Working knowledge of call center tools such as CRM (Customer Relationship
Management software) and phone tools (Salesforce experience preferred)
Ability to handle between 60-70 phone calls / cases per day while maintaining a
positive / responsive attitude with the customer
systems, and the ability to read basic technical drawings is desired.
time
Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC.
is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce.
We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located.
Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Last updated : 2024-06-18
Full Time
Business Services
$38k-48k (estimate)
06/19/2024
09/17/2024
butler.com
IRVING, TX
3,000 - 7,500
2017
UCY GONZALEZ
$200M - $500M
Business Services
STATE-OF-THE-ART, QUALITY, COST-OPTIMIZED SOLUTIONS In the new millennium, major shortages of high-end engineering talent in the U.S. coupled with global business initiatives require new thinking and new solutions. Butlers mission is to become the supplier of choice for premier companies in the Aerospace, Defense and Federal markets, by providing intrinsic value through a flexible business model.