Job Summary:
We are seeking a courteous and professional Guest Service Manager to join our team. As a Guest Service Manager, you will be the first point of contact for our guests, responsible for providing exceptional customer service, handling reservations, and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy creating memorable guest experiences, we welcome you to apply.

Responsibilities:

- Handling scheduling for all front desk agents and assist in housekeeping scheduling
- Greet guests warmly upon arrival and provide assistance throughout their stay
- Answer phone calls and emails promptly, addressing inquiries and booking reservations
- Familiarize yourself with our resort facilities, services, and local attractions to provide accurate information to guests
- Collaborate with other team members and departments to meet guest needs and ensure a pleasant stay
- Maintain cleanliness and organization at the front desk area and common areas
- Process check-ins, check-outs, and payments accurately
- Handle guest requests efficiently to enhance their overall experience
- Demonstrate excellent communication skills in interacting with guests from diverse backgrounds
- Stay calm under pressure and resolve any guest issues or complaints effectively
- Adhere to hotel policies and procedures to uphold quality standards

Skills:
- Experience in front desk operations or guest services is preferred
- Bilingual proficiency is a plus
- Knowledge of hotel management systems and phone systems
- Multilingual abilities are advantageous in catering to diverse guests
- Strong hospitality mindset with a focus on delivering exceptional service
- Ability to work flexible hours including nights, weekends, and holidays
- Excellent communication skills both verbal and written
- Proficiency in using office equipment and computer systems
- Attention to detail in handling reservations, payments, and guest information

Join our team as a Guest Service Manager where you can showcase your hospitality skills and contribute to creating memorable experiences for our guests. We are an equal opportunity employer committed to diversity in the workplace. Apply now to be part of our dedicated team at Buttermilk Falls In & Spa.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Milton, NY 12547 (Required)

Ability to Relocate:

• Milton, NY 12547: Relocate before starting work (Required)

Work Location: In person