The Support Center Specialist is responsible for providing phone-based remote technical support via our remote Support Center.

Salary Range:

$50,000-$75,000/year DOE

What kind of work will I do? – Responsibilities include, but are not limited to, the following: Provide phone support to clients to resolve technical issues

Manages & maintains CRM/ticketing system Keeps client documentation up to date

Maintains an efficient and accurate computing environment and infrastructure solutions for all clients Services clients’ contracts as scheduled

Addresses issues with client accounts in a timely and professional manner Interacts with clients and employees in a courteous, business-like manner

Facilitates the transfer of information between peers to create a team-oriented environment. Participates in an on-call rotation

What kind of knowledge, skills and abilities are required?

Excellent oral and written communication skills

General knowledge of information technology industry – particularly Active Directory, Microsoft Exchange and Microsoft infrastructure management.

Experience with backup systems

Superior organizational skills and precise attention to detail

Professionalism and cooperation in dealing with other staff, partners, and clients Ability to manage difficult or stressful work-related issues

Computing environment and infrastructure management experience

Requires physical agility and strength to bend, reach, lift and carry up to 40 lbs. and extensive use of computer equipment

Hands-on experience with desktop support

Hands-on experience with basic server and email administration

Hands-on experience with configuring and troubleshooting consumer-grade firewalls

What about education and experience?

High School Graduate or GED required, college degree preferred Minimum three (3) years in a technology support role

Strong technical knowledge

Excellent customer service and communication skills

Are there any certification requirements?

MTA: IT Infrastructure (Preferred)

MCSA: Windows Server 2016 (Preferred) VMware VCA (Preferred)

ACSP: Apple Certified Support Professional (Preferred) CompTIA: Server

CompTIA: Network

What benefits does BVA offer?

Personal Time Off (PTO) Medical & Dental

Simple IRA with contribution matching Reimbursable Expenses

Equipment stipend for laptop Mobile phone

*Additional details available during application/interview process

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Compensation package:

• Bonus opportunities

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Technical support: 3 years (Preferred)

Work Location: In person