Salary: See Position Description
Location : Newnan (Coweta County), GA
Job Type: Full Time Salaried
Job Number: 2024-08680
Division/Section: District 4 County Position
Opening Date: 05/21/2024
Closing Date: 6/30/2024 11:59 PM Eastern
Description
Customer Service Representative 1
Coweta County Health Department
District 4 Public Health
70 Hospital Road
Newnan, GA 30263
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
Job Responsibilities

• Provides quality customer service to all customers.
• Answers inbound calls in a timely manner.
• Makes appointments; follows up with missed appointments by calling client to reschedule.
• Follows communication "scripts" when scheduling the appropriate appointment.
• Identifies customers' needs, clarify information, provide solutions, refer programs/resources.
• Handles all client inquiries.
• Enters new client information into the system.
• Updates existing client information.
• Supports new program initiatives.
• Able to adapt to changing policy and procedures.
• Must abide by strict confidentiality requirements and all HIPPA guidelines.
• Must be an active listener with strong phone and verbal communication skills.
• Position requires employee to be detailed oriented; must be able to work efficiently and independently.
• Self-starter.Fast paced work environment. Ability to multi-task, set priorities and manage time effectively.
• Candidate must be organized.
• Assists with community-wide events.
• Other administrative duties as assigned.

Minimum Qualifications
Customer Service Representative 1 - (Annual Salary - $33,000)
High school diploma or GED AND six months of related experience handling customers' questions, complaints and/or providing information.
Additional Information

Preferred Qualifications:

• Public Health experience.
• Computer experience. (Word, Excel, PowerPoint, data entry, etc.)
• Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers.
• Work requires ability to manage multiple duties simultaneously.
• Bilingual (Spanish/English Speaking)

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

For more information on the State of Georgia Benefits visit - http://team.georgia.gov/
Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

To learn more about District 4 Public Health visit - https://www.district4health.org/

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*District 4 is an Equal Opportunity Employer*
The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.
Applicants chosen for employment will be subject to the following
Criminal Background Check/Fingerprinting
Reference Checks & Immunizations Required
For more information about Public Health:
Click HERE for Video
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02

What is your highest level of education completed?

• Associate's Degree
• High School Diploma
• GED

03

Are you a current employee of the Georgia Department of Public Health?

• No
• Full Time Employee
• Part Time Employee
• Temp or Contractor
• Intern
• Volunteer

04

How many years of experience do you have in the Department of Public Health or the County Board of Health?

• 0<1 Year
• 1-2 Years
• 3-5 Years
• 6-9 Years
• More than 10 Years

05

How many years of experience do you have working in the Customer Service field?

• 0<1 Year
• 1-2 Years
• 3-5 Years
• 6-9 Years
• More than 10 Years

06

What is your level of proficiency with Microsoft Office software (e.g., Word, Excel, PowerPoint, data entry etc.)?

• Beginner: Some exposure
• Intermediate: Require some guidance
• Advanced: Can train others
• Expert

07

How many years of experience do you have in managing multiple duties?

• 0<1 Year
• 1-2 Years
• 3-5 Years
• 6-9 Years
• More than 10 Years

08

Serving our community during an Emergency Event is a condition of employment for Public Health workers. In the event of an emergency, you may be required to work extended hours, to include nights and weekends. Do you accept these conditions?

• Yes
• No

09

Are you bilingual - Spanish speaking?

• Yes
• No

10

Do you have any relatives working for District 4 Public Health or any of our 12 County Health Departments? (Butts, Carroll, Coweta, Fayette, Heard, Henry, Lamar, Meriwether, Pike, Spalding, Troup, and Upson counties)

• Yes
• No

Required Question