Overview

We are seeking an experienced and skilled Computer Technician II to join our dynamic IT support team. As a Computer Technician II, you will be responsible for providing advanced technical support, resolving complex hardware and software issues, and contributing to the optimization of our organization's IT infrastructure. The ideal candidate will have a solid background in IT support, strong problem-solving skills, and the ability to work independently.

The hours for this position will be 7:30am - 5:30pm.

Responsibilities

• Provide second-level technical support to end-users through various channels, including in-person, remote assistance, email, and phone.
• Diagnose and resolve advanced hardware and software issues on desktops, laptops, peripherals, and other IT equipment.
• Execution of operating system upgrades, application deployments, and driver updates.
• Collaborate with the IT team to implement and maintain IT security measures.
• Mentor and provide guidance to junior IT staff in troubleshooting and problem-solving.
• Conduct in-depth analysis of technical problems, recommend solutions, and implement improvements.
• Set up and deploy new workstations, including hardware assembly, software installations, and network connectivity.
• Perform routine maintenance tasks on computer systems.
• Assist in maintaining accurate records of hardware inventory, and equipment configurations.
• Provide guidance to users on basic troubleshooting procedures and best practices for using computer systems and software applications.
• Participate in technology projects and initiatives as assigned by the IT supervisor or manager.

Required Experience/Qualifications

• IT or Computer Science Associate’s degree; relevant technical certifications (e.g., CompTIA A , Microsoft Certified Professional)
• 4 years prior experience in a technical support role or a similar capacity.
• In-depth knowledge of networking concepts, protocols, and configurations.
• Strong expertise in troubleshooting complex hardware and software issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts effectively.
• Proven leadership skills and the ability to work collaboratively within a team.
• Ability to work in a fast-paced environment and adapt to evolving technology.

Preferred Experience/Qualifications

• IT or Computer Science Bachelors’ degree or similar related degree
• VOIP Avaya phone system knowledge.

Special Requirements/Security Clearance

• Ability to obtain a Public Trust Clearance with the Veterans Administration.
• Ability to obtain a Secret Clearance with the DoD.

Physical Demands

• Physical ability to lift and carry computer equipment and perform basic hardware installations.
• Stay on feet for extended periods of time.