Responsibilities

• Process all warranty paperwork on a timely basis, ensure proper documentation and verifying criteria required by vendors or customers.
• Communicates with venders and service team to define the scope of warranty claim resolution and to set expectations.
• Reconciling all warranty receivables and working with the corresponding departments to obtain payments.
• Ensure customers/dealership are paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim.
• Handle rejected claims according to dealership and/or manufacturers specifications and follow up on outstanding claims.
• Arrange and coordinates with internal team and vendors/manufacturers to ensure prompt receipt of replacement parts.
• Other duties as assigned

Requirements

• Minimum 1 year experience in a similar role.

• Self-starter with high level of initiative and strong sense of urgency.
• Ability to multi-task accurately in a fast-paced environment.
• Ability to effectively work both independently and in a team setting.
• Must be highly organized with attention to details.
• Must have problem-solving skills and ability to maintain composure under stress.
• Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
• Excellent administrative, organizational and communication skills including verbal, written, listening and presentation skills.
• Excellent customer service and prospecting skills with ability to track task progress throughout and conflict resolving.
• Good knowledge of Microsoft Word, Excel.