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Company Overview:
Join our innovative and rapidly growing SaaS company as we prepare for the next stage of our growth. We are dedicated to providing an exceptional DAM solution that enhances efficiency and scalability for our diverse clientele, ranging from Fortune 500 companies to small businesses. With a robust and complex product, we pride ourselves on offering top-tier support that ensures our customers can maximize the value of our solutions.
Position Overview:
We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be at the forefront of solving intricate issues that our customers encounter, requiring deep product knowledge and technical expertise. You will collaborate closely with our Product Managers and Engineers to ensure timely and effective resolution of customer issues within our SLA.
If you are of the same mindset, speak fluent English, and have an affinity for the customer experience and technology please read further, this might be something for you. For us the satisfaction of our clients is everything. We want their queries to be handled most efficiently and feel as little discomfort as possible.
You will be working in an international team, located in Amsterdam, Boston, San Francisco, and Melbourne. You will become the go-to person for the users of our product worldwide daily. It will be your job to make sure that we always find a solution to their problems. Your daily tasks will include communication with the reporter of the ticket, but also technical investigation, troubleshooting, and cooperating with our technical development department on fixes. Moreover, since we are continuously looking for improvements in efficiency, scalability, and service, you will be able to actively participate in the development and growth of the department by sharing your ideas.
Our Support teams (25 FTE globally) are the face of Bynder for our clients every day. They are dealing with complex tickets, often including API and Integrations. The culture in the small teams is strong, friendly, and fun.
Key Responsibilities:
Qualifications:
Why you'll love Bynder!
At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.
Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two.
Benefits and Perks:
Competitive compensation
401(k) - dollar for dollar match up to 6%
100% Company-paid medical, dental, vision, and life coverage for you and your family
Unlimited vacation policy
Room to advance in a high-growth tech company
Commuter benefits
Referral bonus plans
Office in Fort Point, near the burgeoning Seaport District
A light-hearted and fun work environment
Our Commitment:
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Full Time
IT Outsourcing & Consulting
$77k-97k (estimate)
07/21/2024
07/25/2024
bynder.com
LONDON, ENGLAND
200 - 500
2013
JOHANNES ARNOLD ACHTERBERG
<$5M
IT Outsourcing & Consulting
The job skills required for Technical Support Engineer include Technical Support, Problem Solving, Computer Science, Commitment, Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.