General Description :

The Quality Field Technician is responsible for completing assigned quality-related duties to ensure customer, team member, and vendor satisfaction.

The Quality Field Technician does this by providing on-shift coordinator, support, and focus for all quality-related issues on the manufacturing production floor, while learning, establishing, and maintaining basic quality systems related to manufacturing a high-quality product.

The Quality Field Technician will also perform analytical testing and determine product conformance to specifications in real-time, aligned with Good Manufacturing Practices.

The Quality Field Technician completes these functions in the support of the manufacture of extended shelf life (ESL) dairy-related products.

Job Responsibilities :

Responsible for achieving assigned goals in the area of production, safety, quality, performance, and cost.

Notifies others of mechanical malfunctions to increase productivity and equipment capabilities and begins to identify areas where operators can assist in resolving concerns.

Responsible for complying with GMP’s, SOP’s, corporate and / or plant policies, rules, and regulations.

Provides assistance and support to all areas related to quality as assigned by supervisor / lead.

Ensure proper focus is maintained on all quality checks performed by technicians; provide follow-up training, as needed. Perform finished pallet audits, end-of-shift product reviews, or other quality checks as needed to ensure quality standards are met

Tracks packaging / processing Key Quality Attributes (KQA’s), identifies problem areas and trends; response to production operator’s quality questions and concerns.

Communicates effectively between shifts and other departments, executes issue resolution, and escalates issues in a timely manner.

Communicates the disposition of product and assists Operations with compliance to standards.

Responsible for inventory accuracy of product in Quality Hold / retest status by performing routine cycle counts and reconciliations;

assist with cycle counts for repro and waste product

Audit Operations’ paperwork, for required departments, for timely completion and accuracy

Participate in Internal Quality Audit process to improve plant quality systems and GMP compliance

Resource to Operations for auditing, updating, and documenting compliance to the Master Sanitation Schedule.

Demonstrate the ability to conduct titration testing, verify chemical concentrations, and verify CIP dilution samples as needed.

Demonstrate the ability to and conduct troubleshooting as needed

Perform finished product weight verifications and checks. Including the ability to perform volumetric checks.

Complete sensory analysis on finished products as required

Conduct investigative research on products or materials as assigned

Conduct ATP cleaning verification and line release process as needed per shift

Conduct Environmental Swabbing as requested by QA Management

Compliant with all legal requirements concerning dairy processing and safety on their assigned shift and reports concerns to their supervisor / lead.

Works in a safe manner and reports safety concerns promptly to their supervisor / lead and takes corrective actions as necessary to ensure a safe environment.

Responsible for reporting food safety problems and initiating action and for supporting SQF by maintaining food safety and food quality.

Ensures work areas are sanitary and strictly adhere to sanitation practices

Essential Knowledge, Skills :

Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measure, to sufficiently handle job tasks.

Basic statistics and statistical process control knowledge.

Strong attention to detail.

Understand and respond appropriately to basic and complex, employee, vendor, and customer inquiries.

Read, write and communicate using the English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need).

Knowledge of the company's mission, purpose, goals, and your role in achieving each of them.

Ability to operate quality and facility equipment as required in assigned area.

Satisfactorily complete all company training requirements.

Ability to interpret company documents and literature and UPC / code information.

Microsoft Windows and software architecture experience

Education / Experience :

Minimum of GED or High School Diploma is required; Associates degree in chemistry, biology, food science, or ag-tech science preferred

6 months 2 years of manufacturing / machine operation experience in dairy / food industry preferred

SQF or similar quality systems experience preferred

Performance Standards :

Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor / Manager prior to the occurrence.

Responsible for reporting to work in a condition to work.

Responsible for being well-groomed and dressed in a business-and position-appropriate attire at all times including ensuring compliance with GMP dress code standards.

Comply with performance criteria, standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook.

Maintain a safe work environment at all times and immediately report and take appropriate action to correct a safety concern.

Responsible for completing all assigned tasks and responsibilities as assigned.

Work Schedule :

Requires morning, afternoon, and overnight availability any day of the week based on the assigned shift.

Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor / Manager.

Hourly : Generally scheduled for 36-48 hours / week on a rotating schedule; more hours may be required based on the needs of the business.

Environmental Concerns :

Normally protected from weather and temperature changes possible exposure to hot cold wet, humid or windy weather conditions does exist.

May be subject to exposure to ingredients used in the manufacture of food products including allergens

May be subject to exposure to chemicals involved in the manufacture and sanitation of a food processing facility.

Physical Job Requirements :

Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments.

Including the outside perimeter of the building.

Able to wear all necessary personal protective equipment to perform job functions.

Stand and / or sit continuously and perform job functions for a full shift with meal break.

Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.

Visual acuity corrected to perform job functions.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs. At Byrne, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is $22.50 to $31.00.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-08-02