Bilingual Customer Service Representative

C&C Produce is looking for an experienced and energetic Bilingual Customer Service Representative to join our fast paced growing team. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Customer Service Representative.

What You’ll Do

• Answer call from clients to receive produce orders and submit into system

• Resolve all issues received via telephone or email for all C&C Produce services in an expedited manner

• Consistently handle customer contacts in full conformance with defined process requirements and quality standards

• Collaborate with all C&C Produce teams to ensure proper call handling

• Answer specific questions received from clients and sales teams

• Create, expedite, or cancel orders as appropriate based on interaction with customers

• Consistently meet or exceed individual performance goals

• Take appropriate actions to address any/all noted areas for improvement

• Troubleshoot with stakeholders regarding technical issues and resolve, or escalate as appropriate

What You’ll Bring

• Minimum High School Diploma or Equivalent

• Ability to concurrently communicate telephonically and type

• Ability to meet and possibly exceed department goals and guidelines

• Willingness to cross-train in other platforms

• Determination to satisfy customer needs

• Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external customers

• Ability to multi-task in a fast-paced, stressful environment

• Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)

• Ability to handle interactions in a diplomatic manner

• Strong attention to detail

• Proficient bilingual (English/Spanish) language skills required.

• Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard

• Ability to remain alert and focused during the workday

• All other related and/or additional responsibilities that may be required or assigned

ON SITE: 1100 Atlantic Ave. KC, MO 64116

Schedule: Monday- Friday 9am-5pm & rotating weekend overtime.

Why choose C&C Produce?

• Competitive pay

• Full Benefits

• Vacation & PTO

• Family cultivating Culture

• Growth Opportunities

OUR VISION

To Provide the Highest Quality, Best Valued Produce in the Midwest executed by Passionate Teammates who Exceed our Customers’ Expectations the First Time, Every Time.

OUR MISSION

Our Business is Making Your Business Better, Since 1992!

OUR CULTURE

To Treat others as They want to be Treated by creating a Working Environment of Communication, Fairness, Appreciation, Integrity and Respect.