About us:

At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

Job purpose:

To support Accounting and Customer Service team members in daily tasks of account receivable collections and administrative tasks to support business demands; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Duties and responsibilities:

• Expedite customer contacts to resolve credit card issues to process orders.
• Review multiple reports to determine collections concerns, order and account status.
• Utilize computing skills and knowledge base to work multiple computer systems.
• Follow established collections techniques and procedures.
• Process daily reconciliation of deposits and invoices, including monthly reconciliation for bank credit card accounts and/or banks.
• Correspond with customers regarding overdue accounts and charge back balances.
• Responsible for accounts receivable deposits, post payments and other maintenance as needed.
• Handle customer inquiries regarding the status of their accounts and/or orders.
• Assist with customer credit checks to include gathering information from various resources.
• Document, records and file management based on department needs and security requirements.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

 Skills:

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office-Excel
• Excellent oral and written communication skills
• Impeccable time-management, organizational and attention to detail skills
• Stress tolerance and ability to diffuse collections situations
• Ability to work both independently and in a group setting
• Experience working with large online retailers
• Experience navigating customer portals
• Evaluating accounts for third party collections or bad debt write off
• Experience with account reconciliation

Competencies:

• Positive Energy Level
• Customer Relationships
• Team Player
• Maintain stable performance under pressure
• Takes Initiative
• Time Management
• Sense of Urgency
• Problem Analysis

Qualifications:

• Associate’s degree in Accounting or Finance or relevant work experience
• 1-2 years or more years in accounts receivable, collections and/or similar field
• Must have strong computer and data entry skills
• Must have excellent customer service, both written and verbal skills
• Must be strongly proficient in Microsoft Windows and Excel
• Must have the ability to learn new software programs
• Must have the ability to product significant volume and work independently 

Physical requirements:

• Sitting, Standing and Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.

The successful candidate must be able to pass a pre-employment background check and drug screening.

**No Recruiters/Agencies

**This position is hybrid with the majority of the time spent at our office in Duluth, GA.