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Account Manager
$101k-137k (estimate)
Full Time | Transportation
4 Days Ago
C.H. Robinson is Hiring an Account Manager Near Madison, WI
The Account Manager is accountable to drive growth and maximize retention for a defined customer portfolio. The Account Manager creates demand, identifies new wallet share opportunities, and sells creative solutions aligned to their customer’s needs. As the primary point of contact for our customers, the Account Manager is additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. The Account Manager collaborates closely with cross functional teams to ensure an optimal customer experience.
Duties And ResponsibilitiesThe duties and responsibilities of this position consist of, but are not limited to, the following:
Business Development:
Lead with a consultative, category management approach
Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
Duties And ResponsibilitiesThe duties and responsibilities of this position consist of, but are not limited to, the following:
Business Development:
- Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
- Leverages network SME’s to collaborate on the solution and pipeline development of product, mode, or service line opportunities
- Expands market share by driving an active opportunity pipeline and qualification process in CRM
- Conducts regular business reviews to uncover new opportunities for growth, increase sales, and retain and grow the business
- Stays informed of changes within the customers’ business, industry, and sector; applies that knowledge to identify new opportunities
- Analyzes and shares customer specific data insights, process requirements, and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers
- Uses effective negotiation and sales strategies in discussing pricing and selling solutions with the customer
- Owns successful account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits and CHRs position within the customer’s supply chain
- Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
- Consistently pursues personal development opportunities to expand understanding of Robinson’s modes, services, and technology
- Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customer
- Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
- Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities
- Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
- Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
- Proactive review of financial results, volume, and service performance reports and reacts appropriately to create efficiencies
- Accountable to adopt and apply new tools and processes that improve overall workflow
- Regularly reviews AR dashboard and ensures timely action is taken with customers
- Partners with sales team to onboard customer accounts, looks for ways to leverage automation, define expectations and timelines, and set plans for execution
- Understands negotiated payment terms and ensures AR processes are adhered to
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
- Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate
- Ensures quality expectations are met on all executed shipments
- Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
- Takes ownership of strategic freight opportunities. Engages and aligns internal resources (account management, operations, leadership) to ensure alignment, resource prioritization and participation in strategic capacity solutions. Secures capacity and ensures optimal execution by creating and/or executing SOPs and adhering to best in class business processes and mutually agreed upon KPI’s
- Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution
- Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer
- Ensures driver capacity meets specific load requirements by aligning multi-leg movements on Power fleet
- Focuses on developing dedicated capacity to ensure we have supply ready to service growing volume across our dedicated network
- Develops a deep understanding of carrier’s business, goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization and carrier satisfaction
- Accountable for supporting, implementing, and reviewing carrier relationship strategies including fostering, retaining, and growing strategic carrier relationships
Lead with a consultative, category management approach
- Leverages relationships within customer hierarchy to produce opportunities that can result in additional business and/or services
- Use the Robinson Fresh tools to be able to drive solutions for your customer using price, promotion, assortment, size/spec/package, merchandising, marketing to proactively design solutions that help your customer compete and drive category growth
- Prioritizes spending time in your customer’s locations (online and in physical location) and their competitions locations
- Conducts pre-season, mid-season, and post season business reviews with customers. Communicates performance regularly and actively asks for more share of wallet
- Understands customer’s business and service level goals and speaks in their terminology
- Accountable to communicate effectively and represent CHR/RF with buyer level or lower
- Works with account team to manage and plan order activities on a frequent basis and ensure all tasks are completed and accurate in the operating systems. This includes:
- Order communication flow and notification of parties
- Service failures (No shows, late deliveries, quality of product)
- Track & trace
- Missing/incorrect rates, Pricing exceptions
- Open events
- Exception management
- Inventory reconciliation
- Order / inventory planning
- Invoicing files including reconciliation of claims & credits
- High School diploma or GED
- Minimum 2 years of previous sales and/or account management experience
- Ability to travel up to 25% (domestically and internationally)
- Site Specific: Fluent in English (written and verbal)
- Bachelor’s degree from an accredited college or university
- Strong analytical and problem-solving skills; ability to make data-driven decisions
- Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
- Excellent verbal and written communication skills; must work effectively with all levels of management and employees
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$101k-137k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/22/2024
HEADQUARTERS
DERBY
SIZE
25 - 50
FOUNDED
2008
REVENUE
<$5M
INDUSTRY
Transportation
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The job skills required for Account Manager include Account Management, Leadership, Planning, CRM, Written Communication, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
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