Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic and customer-focused environment.

Duties:
- Respond to customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges
- Conduct outbound calling campaigns to follow up with customers
- Assist with sales inquiries and provide product recommendations
- Maintain customer records and update account information

Experience:
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent verbal and written communication skills
- Proficiency in English;
- Prior experience in customer service or sales is preferred
- Ability to handle high call volumes while maintaining a positive attitude
- Knowledge of phone etiquette and customer service best practices

Benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance customer service skills

If you are a motivated individual with a passion for helping customers, we encourage you to apply for this exciting Customer Service Representative position.

Job Types: Part-time, Temporary, Seasonal

Pay: $14.00 - $15.00 per hour

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• Day shift
• No nights

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Lansing, MI 48917 (Preferred)

Ability to Relocate:

• Lansing, MI 48917: Relocate before starting work (Preferred)

Work Location: In person