Business Development Specialist's interact with the company’s customers by addressing inquiries and resolving concerns.

Duties/Responsibilities:

 Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

 Work with customers as well as internal management team to ensure that quality processes are aligned with production standards.

 Management of part development schedule and process.

 Management of part drawing and 3D data.

 Management for tool development and try-out.

 Field customer questions and complaints; and direct inquiries to the appropriate internal business unit function.

 Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

 Maintains records of customer interactions with details of inquiries, complaints, or comments.

 Performs other related duties as assigned.

Required Skills/Abilities:

 Excellent English & grammar communication skills.

 Service-oriented and able to resolve customer grievances.

 Good MS Office tool skills.

 Proficient computer skills with the ability to learn new software.

Education and Experience:

 Engineering Bachelor's degree graduate.

 At least 1 year of job-related experience is required.

Physical Requirements:

 Prolonged periods sitting at a desk and working on a computer.

 Must be able to lift up to 30 pounds at times.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Language:

• English (Preferred)

Work Location: In person