Who we are:

C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.

About the Position:

The (PGS) Specialist III is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.

Responsibilities include, but are not limited to:

• Responsible for providing accurate quotations to customers for their given Product Group
• Meet or exceed SLA for quote turn around for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Maintain broad knowledge of Product Group products to offer customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Document customer interactions and transactions in ERP consistently.
• Demonstrate sincere desire to understand and anticipate the needs of customers
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
• Participate in educational opportunities to enhance knowledge of Product Group
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Effectively provide customer feedback to Team Leader
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
• Manage requests with use of.
  • Pricing software/online programs
  • Research Catalogs for product verification.
  • Promote product lines represented by CR Laurence, cross sell, value engineer, and exhaust all CRL options to keep order inhouse.
• Exercise discretion and independent judgment during the business process:
  • Qualifying
  • Quoting
  • Closing
  • Converting (Project Managing)
  • Effectively maintain communication with CRL customers during all business process stages.
  • Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.
• Demonstrate a closing Ratio greater than 15% on all quotes above $25,000.00
• Provide expert technical support to CRL customers specific to the Product Group represented.
• Subject matter expert (SME) in their Product Group
• Share industry knowledge, understanding, experiences and problem-solving abilities to CRL customers when customers are presented with an issue or concern.
• Offer CRL customers strategic advice on how to grow their business.
• Have the ability to Partner and form Relationships with CRL customers for the benefit of both CRL and our Customers.
• Project manage orders to align our customers critical path with promise date and deliver on the promise
• Serve as an ambassador (customer advocate) between customers and CRL
• Expedite and prioritize servicing of our CRL top customers
• Provide expert technical support and solutions
• Have the know-how to grow sales by understanding lateral product groups to assist in upsell opportunities and answering all customer questions.
• Represent CRL with pride and provide customers with exceptional experiences every customer every time.
• Other duties as assigned

Qualification Requirements:

• A minimum of 2 years previous customer service experience or equivalent; glass industry preferred
• High School Diploma or equivalent; Associates/Bachelor’s Degree preferred
• Ability to take ownership and go above and beyond to service customer needs
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Strong organizational and listening skills
• Ability to work overtime if required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Utilizes strong time management and organizational skills to successfully multi-task
• Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communication skills
• Computer experience a must and typing of numbers with accuracy
• Decision making ability – able to action
• Exceptional interpersonal skills
• Demonstrate aptitude with troubleshooting experience
• Spanish speaking, a plus
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information

What CRL Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

Hourly: $28 - $41

We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.