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Position Overview Keep our communities fed. Our focus is simple but meaningful, from our distribution centers to our offices every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.
The Customer Account Specialist II will serve as the principal link between ES3 and its vendor partners. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i.
e. inventory support, ETAs of deliveries, inbound order support, returns and / or misdelivered products etc. This position will also document and respond to customer complaints and escalates according to established standard operating procedures.
In addition, a Customer Account Specialist II will be assigned to support specific accounts & work closely with the Customer Experience leadership team to gain an in-depth knowledge of their operating practices and resolve customer issues with a high degree of satisfaction.
Report, log and communicate customer concerns into a Customer CRM Platform Identify and research inventory discrepancies related to quantity on hand, expiration date concerns, and allocation needs Set up and train new vendor partner contacts in the ES3 ePort system Review and process returns and various OS&D events that occur on any given vendor partner's load s Offer carrier appointment support for both partner inbound and outbound managed loads Assist partners in resolving EDI or system issues by working with the internal IT department and Customer Experience Leadership team Travel Required : No We offer : Weekly Pay Benefits available from day 1 (medical, dental, vision) Company matched 401k PTO and Holiday Pay offered Career Progression Opportunities Tuition Reimbursement Employee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program Environment : Office : Office Temperature (65F to 75F) We’re searching for candidates with : Proficiency with computers & Microsoft Office software Strong customer orientation and attention to detail Ability to multi-task in an active call center environment Strong communication skills Ability to work with others in a fast paced environment Strong organizational skills & ability to prioritize tasks Years Of Experience 0-2 : Relevant experience Qualifications High School Diploma - General Studies Shift 1st Shift (United States of America) Company ES3, LLC About Our Company ES3 is an experienced team of third-party logistics experts, saving Consumer Packaged Goods manufacturers significant time and money every day.
A pioneer of the collaborative distribution model, ES3 provides solutions across all channels, optimizing its supply network to expedite replenishment.
ES3 does this by combining warehousing, mixing, and distribution services under one roof in a multi-manufacturer, collaborative model optimized by advanced technology.
Working Safely is a Condition for Employment with ES3, LLC. ES3, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company : ES3, LLC Job Area : Customer Service Job Family : Sales Job Type : Regular Job Code : JC2132 ReqID : R-256608
Last updated : 2024-06-03
Full Time
Retail
$39k-48k (estimate)
06/04/2024
08/31/2024
The job skills required for Customer account specialist include Customer Service, Communication Skills, Leadership, Microsoft Office, CRM, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer account specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer account specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer account specialist positions, which can be used as a reference in future career path planning. As a Customer account specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer account specialist. You can explore the career advancement for a Customer account specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Specialist job description and responsibilities
Build and develop relationships with customers to ensure continued partnership.
01/18/2022: Phoenix, AZ
Respond to customers with a sense of urgency to provide an excellent customer experience.
01/03/2022: Vincennes, IN
Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.
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Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.
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The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
02/11/2022: Chillicothe, OH
Client Account specialists must also set up and create archives for client records.
01/06/2022: Appleton, WI
As such, customer account specialist are expected to provide first-class service to their customers.
01/25/2022: Vincennes, IN
Manage endorsement requests and change requests from customers.
03/26/2022: Los Angeles, CA
Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
01/06/2022: New Britain, CT
Step 3: View the best colleges and universities for Customer Account Specialist.