The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the branch Key Responsibilities: • Coordinate and Manage Customer Service training to ensure continuous improvement. • Provide excellent customer service and professionalism to all customers via in person, telephone or email. • Support and assist branch in meeting customer service goals. • Coordinate all customer service information and paperwork. • Ensure accurate application of service notes and work orders. • Manage and oversee customer service team for efficient, professional service. • Assist General Manager and Division Manager in budget preparations. • Provide back-up assistance for customer service representative(s). • Responsible for development and implementation for process improvements and updates of customer service manual. • Oversee the accurate and timely billing of all accounts and monthly reporting as required. • Manage accounts payables to ensure all invoices are processed accurately and timely. • Manage the collection efforts to ensure branch and corporate account receivables targets are met. • Coordinate municipal billing and contacts to ensure proper billing and relationships. • Ensure customer service area is neat and orderly and ensure proper greeting of all visitors. • Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners. • Monitor customer and employee complaints and resolve problems as they arise. • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. • Perform other duties and responsibilities as required or requested by management. • Work with operational staff to address all service deficiencies. Knowledge, Skills, Abilities and Competencies: • High School Diploma or GED, Associate’s Degree preferred. • Four (4) to seven (7) years experience in customer service. • Prior supervisory experience required. • Ability to create, design and implement solutions to general and specific customer concerns. • Good interpersonal and supervisory skills. • Ability to write reports, business correspondence and procedure manuals. Physical/Mental Demands: • Ability to talk, hear, use hands and fingers. Working Conditions: • Work in indoor office environment 95% of the time. • Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.