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Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.
Technical Customer Service Specialist
aka Device Support Specialist
Location: Lone Tree, CO
Deadline to apply: August 2nd, 2024
Make a difference in someone’s life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.
Who we are
As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices – more than any other company – helping people of all ages to hear and connect with life’s opportunities.
Who we are looking for
Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Device Support Associates. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients.
What you will do
What you will need
Why you will love working with us
In addition to career development & training opportunities, we offer competitive wages and benefits.
How you’ll work
Education and Experience Requirements
High School Diploma and 2 years of experience in technical customer service.
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external).
Work Environment
This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Cochlear Americas is an Equal Opportunity Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.
Full Time
$55k-76k (estimate)
12/13/2023
08/03/2024