Business Tech Analyst
Hybrid - 2 days onsite
Richmond, VA
Summary:
Serve as a subject matter expert for assigned functional applications and processes to assist business lines with developing processes, workflows and tools that maximize productivity. Provide platform release support including research, analysis, review, implementation and business line acceptance testing. Support efforts including implementations, enhancements, optimization activities and ongoing maintenance. Support meeting and exceeding Incremental Revenue and Client Satisfaction targets. Help support the operational efficiency of team members who configure and execute interactive offers of the optimization process according to set test plans, implementation schedules and documents
Responsibilities:
Regular, predictable, reliable attendance is an essential function of this position.
Support the effort to meet all deliverables, including implementation activities, enhancements, optimization activities and ongoing maintenance. Instrumental in meeting and exceeding Incremental Revenue and Client Satisfaction targets.
Perform regression testing for platform releases.
Perform functional testing and resolution for new platform enhancements.
Support testing efforts for the CORE UI Application.
Coordinate with IT/QA, business owner and project team members to ensure test plans and test cases are comprehensive.
Work closely with teams across the company including Platform team, Solutions, Product Owner and others to drive improvement in quality, volume, service, and profitability.
Proactively identify and make recommendations for process improvements.
Have a deep understanding of the CORE Platform and best practices around Implementations.
May perform other duties as assigned.
Qualifications:
Bachelor's degree in a related field or equivalent combination of education and at least 3 years of experience.
Ability to contribute both independently and as part of a team
Deep understanding of technical processes including quality control, quality assurance, and user acceptance testing
Ability to successfully manage multiple projects and requests
Strong organizational skills
Strong analytical and interpretive skills
Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions
Ability to develop best practices
Strong critical thinking and problem solving
Excellent oral and written communications
Database skills (Oracle and/or SQL Server) and Advanced SOAP/Postman knowledge
#DICE