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The Supervisor of Helpdesk is responsible for managing all procedures related to resolving of IT incidents, including the intake, monitoring, and tracking of help desk tickets. This includes implementing help desk best practices and ensuring a high level of customer service. The Supervisor of Helpdesk is also responsible for analyzing user support requests for potential opportunities to improve the end-user experience, allocate resources accordingly, and support implementations of new applications as well as upgrades to existing applications.
System Specific Duties and Responsibilities:
Education:
Experience
The kind of position-related experience includes:
Full Time
$68k-86k (estimate)
06/15/2024
08/14/2024
The job skills required for Helpdesk Supervisor include Help Desk, Customer Service, Leadership, Computer Science, Communication Skills, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Supervisor positions, which can be used as a reference in future career path planning. As a Helpdesk Supervisor, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Supervisor. You can explore the career advancement for a Helpdesk Supervisor below and select your interested title to get hiring information.