What are the responsibilities and job description for the Account Manager position at Cable Solutions, LLC?
Job Summary: The Account Manager is responsible for managing and developing multiple client accounts and ensuring client satisfaction while growing the business. Manages client relationships after a sale has been made with ongoing support or assistance, ensuring the clients are happy with their service and/or purchase and resolving any issues that may arise in the future.
Job Duties and Responsibilities:
Job Duties and Responsibilities:
- Follow up on leads and winning new clients.
- Develop and implement strategic plans to manage and grow accounts.
- Retain clients and build strong, trusting relationships.
- Understand client needs and identify new business opportunities within your portfolio.
- Speak or meet with clients regularly to discuss their needs and progress towards objectives.
- Provide superior customer service and ensure client satisfaction.
- Communicate and coordinate efforts with internal teams to deliver solutions.
- Identify opportunities for improvement and propose new tools and processes.
- Support stakeholders to improve their performance and reach targets set forth.
- Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
- Execute timely follow-up and lead management.
- Create, manage, and maintain a consistent flow of transactions.
- Meet and exceed sales origination activity standards.
- Negotiate agreements and keep records of sales and data using different software.
- Understand all steps needed to ensure the production of transactions are moving forward.
- Manage the sales side by guiding the client through the approval and funding of the transaction.
- Bring a positive and competitive attitude to work.
- Put together proposals as well as estimates.
Job Knowledge, Skills, and Abilities:
- Experience managing large account portfolios.
- Strong leadership skills with assigning tasks, providing feedback, and evaluating team members.
- Effective customer service and project management skills.
- Excellent communication, interpersonal, and negotiation skills.
- Highly organized and solution oriented.
- Detail-oriented and the ability to effectively muti-task, work independently and as a team while prioritizing tasks.
- Self-starter and able to work efficiently under pressure.
- Maintain oversight of all project activities, identify any issues, and ensure these are resolved promptly.
- Strong problem-solving skills and work ethics.
- High degree of attention to detail and accuracy.
Education and Experience:
- A Bachelor’s or Associates’ degree in business management or a related field, or an equivalent combination of education, training, and experience.
- Experience managing large account portfolios would be a plus.
- Proficiency in Microsoft Office (w/advanced Excel skills)
- Perform administrative tasks as needed.
Physical Requirements:
Typical standard office environment conditions; sitting, standing, walking, and minimal lifting. The employee may occasionally have to lift and/or move up to 25 pounds. Attend outings that may require functions outside of normal working hours.
The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned as the scope of the position may change as necessitated by business demands.
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