Maintenance Activities (CMA) Scheduling

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: 12/1/2024

The Enterprise IT Maintenance Planner improves organization effectiveness by anticipating and eliminating potential mission delays through planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.

Work hours will be permanently assigned based on operational requirements:?

**Work hours to?be assigned:**

Day/evening Work (8 hours a day M-F 0600-1400 or 1200-2000)

**Position Responsibilities:**

Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units

Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations

Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability

Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services

Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems

Prepares daily maintenance status briefings, charts, and reports to for Government leadership

Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers

Supports the Government by performing daily ad hoc tasking from the Customer?

Generates Situational Awareness notification via various messaging systems for distribution to customers

Provides technical assistance, when requested, by the Customer in support of defined duties

Provides coordination, data collection, and other support to the After Action Report process

Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation

Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements.

Provides advice and recommendations on process best practices.

Performs analysis on business or systems processes to identify improvements.

Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).

**Required Qualifications:**

An Active TS/SCI Clearance with Polygraph

2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning

Excellent written and verbal communications skills

Excellent customer service skills

Proficient writing skills

Experience drafting presentations and executive level reports

Must be able to review technical documentation and summaries information for executive level review

Working knowledge of network operations and IT services

Operational experience collaborating and directing resources supporting mission critical operations

**Desired Qualifications:**

Security or any DoD 8140 IAT certification

Proficient in word processing, spreadsheets, and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Excellent oral and written communication skills

Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment

Excellent organizational skills

Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSpere, or MCSA

What We Can Offer You:

- Weve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.

- For over 60 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$63,300 - 129,700 USD