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We are looking for a Desktop Support Analyst in our Virginia Beach location. This position is in support of a Department of Defense (DoD) CONUS based organization.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts along with the ability to operate individually across a wide range of systems, networking, and communications issues. The candidate must be experienced in interfacing with both client managers and system users and will report directly to the Senior Desktop Engineer for this task. The Desktop Technician ensures compliance with both Quality Assurance (QA) and Information Assurance (IA) standards. This individual must be well versed in the technical expertise required in the setup, operation, and troubleshooting of systems and devices, and possess the ability work independently, yet able to take direction when required to meet operational readiness deadlines. The successful candidate provides multi-faceted support directly to the customer and works their issues to resolution. The candidate must be familiar with the deployment processes for PC as well as numerous other peripheral devices.
The successful candidate must be a self-starter with a working experience of inventory procedures and accurate configuration management information. The successful candidate must possess the ability to understand SOF unique requirements and tailor the configurations of systems and/or devices to meet needs of SOF operations while remaining within the appropriate regulations and guidelines.
Required:
- Top Secret/SCI Clearance
- Security Certification
- 5 years of experience maintaining network, video, servers, workstations, and peripheral hardware and related software.
- Good communication skills; shows tact, effective listening skills and follow through
- Provides technical guidance and leadership to engineers and technicians with less experience.
- Demonstrated experience with Tier-2 desktop customer support
Desired:
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Technology Specialist (MCTS)
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere
The proposed salary range for this position is:
$39,500-$79,000Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
05/25/2024
07/24/2024
caci.com
ARLINGTON, VA
15,000 - 50,000
1962
Private
JOHN S MENGUCCI
$5B - $10B
IT Outsourcing & Consulting
The job skills required for Desktop Support include Troubleshooting, Desktop Support, Customer Support, Leadership, Flexibility, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.