What You’ll Get to Do

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

• May coach and provide guidance to less-experienced professional

• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

• Modifies, moves, and installs new equipment

• Performs technical tasks and provides site support.

• Performs integrity testing and interviews customers to gather information about problems

• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve

• Will perform Data Transfer Agent requests to transfer files between networks.

More About the Role

DoD 8570 IA Type: IAT Level 1

CompTIA A CE

CompTIA Security CE

You’ll Bring These Qualifications

• Clearance: Top/Secret Full Scope

• HS/GED and 10 years experience OR Bachelors and 5 years experience

• Application Support

• Communication Skills

• Creative Problem Solving

• Lexmark Printer Troubleshooting

• Microsoft Windows System Administration

• Multifunction Devices

• Remote Desktop Administration

These Qualifications Would Be Nice to Have

• Hardware Installation

• Installation Maintenance

• Maintenance & Repair

• Microsoft Software Applications

• Microsoft Windows System Administration

• Remote Desktop Administration

• Technology Knowledge

• Travel

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.